Ocean Freight Operations Coordinator - Import

About Toll GroupAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.comPrimary Duties & ResponsibilitiesCoordinate ocean shipments for import, including booking and documentation.Liaise with shipping lines, freight forwarders, customs brokers, and transport providers to facilitate cargo movement.Prepare and process essential documentation such as bills of lading and customs declarations.Track shipments and update internal systems (e.g., CargoWise One); notify stakeholders of delays or changes.Arrange local transport and warehouse interactions for cargo pick-up and delivery.Maintain accurate shipment records and ensure compliance with customs and maritime regulations.Respond to customer inquiries and provide booking confirmations promptly.Support invoicing and basic cost entry tasks as directed by senior team members.Assist with general administrative tasks to ensure smooth operational workflow.Job RequirementsEssential Minimum QualificationsHigh school diploma or GED1–2 years’ experience in ocean freight or logistics operations (entry-level candidates with relevant training may be considered).Basic understanding of customs and maritime regulations.Familiarity with freight management systems and Microsoft Office.Strong organizational skills and attention to detail.Ability to work in a fast-paced, deadline-driven environment.Team-oriented with a proactive and customer-focused approach.Willingness to learn and take on varied operational tasks.PHYSICAL DEMANDSThis position is generally sedentary in nature; involves sitting most of the time but may involve walking or standing for brief periods of time.Ability to occasionally lift to 10 lbs. required.Ability to talk and hear required.Ability to perform repetitive motions required.Ability to occasionally move inside the office.Must be able to remain in a stationary position for up to 8 hours.Ability to move or position self to reach, lift, climb, balance, stoop and crouch required.Ability to read PC screens; detect colour coding, read fine print, and/or normal type size print required.Skills Essential To The JobTechnical Knowledge of Global forwarding operationsComputer skills, including good knowledge of Microsoft OfficeExperience dealing with customers, with a strong customer focus and service ethicMethodical, planned and organised with strong attention to detailGood time managementCargowise one system software experience preferredBusiness Results-orientated and resilientStrong numerical and analytical skillsAnalytical with proven problem-solving skillsFollows procedurePlanning, organisation, and execution skillsClient focused with strong service ethic and skillsHuman Relations Interpersonal/Communication skills, especially listeningExcellent written/verbal communication skillsTeam worker, with a natural tendency towards collaborationEssential Personal AttributesEnergetic, with a positive attitudeSelf-confident and willing to take responsibilityKeen to learn and growAbility to balance & meet the expectations of the client, Toll & shareholdersSelf-management – takes responsibility for tasks, agreed timeframes and outputsAttention to detailFlexible to changing priorities and operational needsAmbition to progress their career within Global ForwardingExceptional personal standards of honesty, integrity and professionalismResults orientated; achievement drivenIntelligent, lateral thinkerInitiative & leadership, confident self-starterPositive attitudeRespect & empathyPay Transparency:In compliance with applicable state and local laws, the salary range for this position varies based on the work location. Ple…

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