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Ocean Freight Coordinator

Rhenus Logistics
1 day ago
Full-time
On-site
Richmond, British Columbia, Canada
Direct

What You Can Expect:

  • Coordinate Ocean Freight shipments from origin to destination, including booking, documentation, pre-alerts, tracking, and delivery.
  • Support Air Freight shipments and coordinate with airlines, agents, truckers, and other service providers as required.
  • Communicate with customers, overseas agents, carriers, and internal teams to ensure timely and accurate shipment information.
  • Prepare and issue shipping documentation, including Bills of Lading, Air Waybills, pre-alerts, and other required documents.
  • Monitor shipments and provide regular status updates to customers and internal stakeholders.
  • Coordinate and follow up on pickups, deliveries, and Proofs of Delivery (PODs).
  • Obtain and negotiate freight rates with carriers and service providers to support competitive pricing.
  • Review and reconcile shipment costs, pending charges, payables, and profit-share requests.
  • Prepare and issue customer invoices accurately and on time.
  • Assist with claims and other shipment-related issues, ensuring appropriate follow-up and resolution.
  • Maintain accurate client status reports and shipment files.
  • Ensure files are completed and closed accurately and within established timelines.
  • Identify and resolve operational issues while maintaining a high level of customer service.
  • Perform other logistics-related duties as assigned.

What You Bring:

  • 3+ years of experience in freight forwarding or logistics, with strong experience in Ocean Freight operations.
  • Air Freight experience is considered a strong asset.
  • Solid understanding of international freight forwarding processes, documentation, and shipment coordination.
  • Experience working with ocean carriers, airlines, agents, trucking companies, and other logistics service providers.
  • Strong customer service and communication skills.
  • Excellent organization and time management skills, with the ability to manage multiple shipments and priorities.
  • Strong attention to detail and accuracy, particularly with shipping documentation and financial transactions.
  • Proficiency with Microsoft Office, including Excel, Word, and Outlook.
  • Bachelor's degree in Supply Chain Management, Logistics, or a related field is preferred; equivalent experience will be considered.