Ocean Export Lead Agent

Company Description We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! Job Description S cope of Position: Assist Manager and Supervisor with all aspects of the Ocean Export Department, while ensuring the proper and timely movement of freight, while providing an exceptional customer service. KEY RESPONSIBILTIES Operations: Ensure smooth and timely freight process flow. Prepare various documents for international transportation. Ensure accurate and timely client and vendors billing and data entry into our operating system. Interact with our customers in arranging their international export shipments, meeting customer service standards. Understand department process flow, constantly looking for areas to improve efficiency. Ensure all customers standard operating procedures are followed as per Customer SOP. Monitor shipment reports to ensure total customer satisfaction. Support the Supervisor in the following areas: Allocating workloads within team to ensure smooth operations during peak activity or staff absence. Monitoring workboards to ensure internal KPI’s are met e.g. timely data entry Build and maintaining strong relationships with customers. Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer. Assist in retention calls and complete customer reviews with your regular customers to document in the CRM. Monitor invoicing and BNP report where needed. Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations. Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team. Promote productivity tools within the team (e.g. using workboard, invoice processing, expo) Be continuously open and positive to implementing new system changes and enhancements with the team. Business Development Assists department leadership with department growth through involvement in sales, transition and implementation, and retention programs. Understand and execute upon all mutually agreed upon customer expectations, metrics, procedures and instructions. Provides excellent internal and external customer service. Builds good relationships with customers. Supports local customer retention and development program efforts. Employee Development In conjunction with department leadership, properly on-boards team members and ensures team members have clear expectations. Provides frequent feedback that is timely, accurate and honest. Participates in regular one-on ones and annual reviews for employees. Works with department leadership to create a team environment of continuous training and development. Manages workload. Ensures employees complete 52 hours of relevant training each y…

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