Ocean Export Customer Service & Operations

International Freight Forwarder/NVOCC, logistic service provider with a global presence. Established in 1990, we have grown to include full line of transportation and logistics services including air, ocean, trucking, warehousing, custom brokering, and supply chain management. With numerous branch offices in Asia and the United States and a comprehensive global agency network, our business activities continue to expand and grow worldwide. Job Description & Responsibilities: *Take booking requests, ensure bookings are made at current and accurate rates, consolidate and route shipments based on local office procedures. * Coordinate shipments with shippers, operations, truckers and carriers. On behalf of the customers. *Communicate with carriers, origin and destination locations regarding shipment status, special handling and delivery processes. * Build relationships with all customers, other offices, overseas agents and service providers * Report anomalies in operations and new customer requirements to management for decisions and new customer requirements to management for decisions on additional service requirements. * Communicate via phone/in-person to maintain existing accounts and obtain new shipments. *Monitor and manage shipments until completion. Keep customers appraised to the export details of transactions in accordance with local office export operation procedures. *Ensure accuracy and completeness of export documentation - review and verify documentation and obtain any missing documentation from the customer. Education and Experience Prior work experience in logistic /freight forwarding industry is preferred Basic to intermediate experience using Windows operating system and Microsoft software applications is required Must have strong organizational and time management skills. Be able to present oneself in a highly cooperative and professional manner when meeting both internal and external customers and vendors face to face. Must have working knowledge of Windows operating system and be comfortable working with Microsoft software applications (i.e., Word, Excel and Outlook) * Cargowise knowledge is a must” The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required. Company have Health Benefits & 401K with matching M-F from 8:30am -5:30pm with 1 hour lunch break. Pay $19.00-$25.00 hour pending on experience Job Type: Full-time Pay: $19.00 - $25.00 per hour Expected hours: 40.0 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience: Logistics: 1 year (Preferred) Work Location: In person

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