Ocean/Air Export Customer Service - International Freight Forwarder

Job Description: This position is for local residents only. Sorry, Visa / sponsorship not available. This position is an Export Coordinator and Account Manager which is client facing, mainly for our Ocean Export accounts, there will also be some Air Export operations as well. Most of the customers are shipping vehicles and household goods which they consolidate at our warehouse as a buyer's console. It involves everything from quoting, answering inbound walk-ins requesting cargo drop offs and handing them receiving paperwork, tracking and updating customers, invoicing, ensuring shipments are paid before release, and troubleshooting issues with customers. This position also updates our Warehouse Channel on Teams when drivers pickup/dropoff loads for other reps and hands paperwork to drivers. Duties: This individual must provide effective clients services, efficient and accurate shipment processing, timely deliveries, as well as anticipate problems and troubleshoot errors. This individual will be required to quote customers and overseas agents as well. Candidate should have experience in the handling of automobile exports. This position requires exceptional organizational skills and attention to detail. Candidate will also be required to greet individuals coming into our office. This position is high pressured and requires a person who can work well under pressure. Responsibilities: Quoting FCL, LCL and Air Freight. Creating export container bookings with steamship lines, ordering containers, coordinating loading when container arrives with warehouse, validating auto titles, create master BL instructions for the line, create house bills of lading and release containers when instructed to do so. Handling of commercial and auto accounts. Maintain communication and information between Overseas shippers, Customers and Vendors to ensure customers' needs were being met (this includes providing tracking of cargo arriving to our warehouse and tracking container for customers). Many of the shipments involved automobiles/household goods with many commercial accounts as well. Understanding Ocean Exports from A-Z for FCL (full container loads), Consolidations and all Documentation involved including issuing MBL/HBL/Manifests to agents overseas - Handling files from booking to final delivery of cargo Providing tracking/tracing updates to customers as well as the receiving of their cargo to our warehouse Benefits after probationary period include 5 paid vacation days per year, 6 paid holidays per year and a 401K plan with 2% matching contribution and health insurance (Kaiser HMO) covered up to $250/month by the company. Job Requirements: Must be proficient in Computer skills: MS Outlook, MS Word, MS Excel and be able to type fast (50 wpm or faster) and learn our proprietary software quickly. Strong problem-solving and customer service skills Have a diligent and proactive attitude with a VERY high level of attention to details Knowledge and a passion for the transportation industry Customer service oriented Job Type: Full-time Pay: $24.00 - $30.00 per hour Experience: Ocean Export: 5 years (Required) Ability to Commute: Los Angeles, CA 90061 (Required) Work Location: In person

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