NVOCC / Freight Forward Customer Service Representative
United Cargo Management, Inc.Job Description:
Customer Service Representative
Mount Pleasant, SC (Charleston area) | Full-Time, On-Site
What You'll Do
You'll be the dedicated point of contact for a book of customers. They'll know you by name and call you first.
• Manage assigned accounts end to end, from purchase order and booking through customs clearance and final delivery
• Coordinate with overseas agents, ocean carrie
...
rs, customs brokers and truckers to keep freight moving on time and in compliance
• Send customers proactive shipment updates, and flag delays early with a plan to fix them
• Dig into root causes when a shipment gets stuck, then help build processes that keep it from happening again
• Keep our systems accurate and up to date, and make sure every invoice is billed correctly
• Onboard new customers as our sales team brings them in, and set them up for a smooth first shipment
• Work alongside Sales and Management to turn new accounts into long-term partnerships
• Our customers have direct access to their CSR, so calls/texts or emails for urgent issues are part of the role.
What You Bring
Required
• 2 years of customer service or operations experience with a freight forwarder, NVOCC, customs broker or 3PL
• Working knowledge of ocean import shipments (FCL/LCL), including bookings, documentation, arrival notices and customs clearance
• Clear, professional written and verbal communication; you keep customers informed before they have to ask
• Strong organization and follow-through across many shipments at once
• Comfortable with Microsoft Office, especially Excel and Outlook
• Team player successful in a fast-paced environment
Who You Are
You stay calm when a vessel rolls or a container gets held. You're curious about why things go wrong and you like fixing them for good. You get real satisfaction from helping customers and want every deal to be a win for both sides. By your support and responses, you build trust and our customer feels like we are a true partner.
What We Offer
• Competitive salary based on experience
• Medical, dental and vision insurance, paid by the company
• 401(k) with company match
• Hands-on training and mentorship from people with decades in the industry
• A professional office with modern systems and technology
• A small, growing team where your work is seen and your ideas get acted on
Our Vision
We grow by helping our customers gain a competitive advantage. We want them to feel like we're part of their team: smart, helpful, and giving them the data on what happened and what's likely coming so they can plan. Logistics always has friction, and our value is smoothing it out. We want nice people who get satisfaction from helping customers and want to achieve win-win outcomes.