Now Hiring: Sales Account Specialist

Now Hiring: Sales Account Specialist Company: GHW USA LLC Location: Texas, USA (Office-Based) Position: Sales Account Specialist Job Type: Full-Time About Us GHW USA LLC is part of GHW International (09933.HK), a publicly listed company on the Hong Kong Stock Exchange with an international presence in the animal nutrition and human nutrition industries. GHW operates in global markets, supported by international manufacturing, supply chain, and distribution operations. Our product portfolio includes choline chloride, lysine, threonine, vitamins, glucosamine, and other nutritional ingredients serving customers across various industries. As part of an established international business group, GHW USA LLC plays an important role in supporting customers and expanding business operations in the North American market. We are seeking a detail-oriented, organized, and motivated Sales Account Specialist to join our growing team. This position focuses on customer service, order management, inventory coordination, and sales support to ensure smooth daily operations and customer satisfaction. Key Responsibilities 1. Sales Order Management Receive, process, and enter customer purchase orders (POs). Verify pricing, quantities, packaging, and delivery schedules. Monitor orders from confirmation through final delivery. Maintain accurate order records and follow up on outstanding orders. 2. Logistics & Inventory Coordination Coordinate with warehouses, freight forwarders, and logistics providers to ensure timely deliveries. Track shipments and resolve delivery delays or discrepancies. Monitor inventory levels and coordinate product availability. Assist with inventory reporting and order fulfillment. 3. Customer Service & Account Support Serve as a primary point of contact for customer inquiries regarding orders and deliveries. Provide customers with product documentation, including COAs, SDSs, and invoices. Assist with quotations, sample requests, and general product inquiries. Handle customer concerns, delivery issues, and product complaints, escalating technical matters when necessary. Maintain professional relationships with existing customers. 4. Sales & Administrative Support Maintain accurate customer information, order histories, and sales forecasts using Excel and CRM systems. Prepare weekly sales order and inventory reports. Support the sales team with customer follow-ups and account coordination. Communicate with international colleagues and headquarters to support business operations. Participate in trade shows and customer visits as needed. Qualifications Bachelor's degree in Animal Science, Agriculture, Nutrition, Business, or a related field. At least 1 year of experience in order processing, purchasing, inventory management, or customer service. Experience in the animal nutrition, feed, or related industries is a plus. Excellent written and verbal English communication skills. Proficiency in Microsoft Excel and Microsoft Outlook. Experience with CRM or ERP systems is preferred. Strong organizational skills, attention to detail, and ability to manage multiple tasks simultaneously. Strong problem-solving skills and a customer-focused attitude. Ability to communicate effectively with international teams across different time zones. Valid U.S. driver's license and willingness to travel occasionally (approximately 10–20%). Must be authorized to work in the United States. Compensation & Benefits Upon commencement of full-time employment, GHW USA LLC provides the following: Company-Provided Mobile Phone: A dedicated mobile phone for business communication. Company-Provided Laptop: A laptop computer for daily work and business operations. Group Health Insurance: Access to the company's group medical health insurance plan, subject to plan eligibility and terms. Career Development GHW USA LLC is committed to supporting employee professional growth and development. We offer opportunities to build valuable experience in customer accoun…

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