Non-Emergency Medical Transportation Driver

Position Summary: The Non-Emergency Medical Transportation (NEMT) Van Driver is responsible for safely transporting patients to and from medical appointments, hospitals, rehabilitation centers, and residential locations. This position requires excellent customer service skills, a clean driving record, and the ability to assist passengers with varying levels of mobility while maintaining professionalism and empathy. Key Responsibilities: Safely operate a company-provided NEMT vehicle in accordance with Texas traffic laws and company policies. Pick up and drop off passengers at scheduled times, ensuring on-time service. Assist passengers entering and exiting the vehicle, including the use of wheelchairs, walkers, and stretchers when required. Properly secure wheelchairs, seat belts, and other mobility aids before transport. Maintain accurate trip logs, mileage records, and passenger manifests. Communicate effectively with dispatchers and passengers regarding pickup/drop-off times and route updates. Inspect the vehicle daily for cleanliness, mechanical soundness, and proper safety equipment. Report any accidents, incidents, or maintenance needs promptly to the supervisor. Provide courteous, compassionate, and respectful service to passengers, many of whom may be elderly or disabled. Follow HIPAA regulations to ensure patient privacy and confidentiality at all times. Qualifications: Minimum Age: 21 years old Education: High school diploma or equivalent (GED) required License: Valid Texas driver’s license (Class C or higher) Driving Record: Clean driving record with no major violations or suspensions in the last 3 years Experience: Minimum of 1 year of professional driving experience (preferred) Experience in healthcare transportation, NEMT, paratransit, or similar role (preferred) Physical Requirements: Ability to lift, push, or pull up to 50- 150 lbs Comfortable assisting passengers with mobility devices Able to sit for long periods and perform repetitive vehicle entry/exit movements Certifications (preferred or may be required): CPR and First Aid Certification Defensive Driving Certification PASS (Passenger Assistance Safety and Sensitivity) Certification DOT Medical Card (if operating vehicles over a certain weight or as required by company) Skills & Competencies: Strong customer service and communication skills Punctual and dependable with excellent time management Knowledge of the Dallas–Fort Worth area and major routes Ability to remain calm and patient under pressure Basic knowledge of vehicle safety and maintenance Professional appearance and demeanor Schedule: Flexible shifts (morning, afternoon, and weekend availability may be required) Overtime may be available depending on company needs Compensation & Benefits: Pay: $16.50 per hour (based on experience and certifications) Benefits (may vary by employer): Training and certification reimbursement Performance bonuses Work Environment: Primarily field-based, driving within the North Dallas area Frequent interaction with patients, healthcare facilities, and dispatch personnel May involve exposure to various weather conditions during travel Job Types: Full-time, Part-time Pay: From $16.50 per hour Work Location: In person

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