Night Time Dispatcher

Job Description BDS Towing & Recovery is looking for a reliable, dependable, and detail-oriented Nighttime Dispatcher to join our team. This position involves answering incoming calls, dispatching tow truck drivers, accurately entering call information, communicating with customers and law enforcement, assisting customers with vehicle releases, and keeping operations running smoothly throughout the night. We are looking for someone who can multitask, communicate clearly, stay organized, and work efficiently in a fast-paced environment. Responsibilities Dispatch tow truck drivers efficiently based on location, availability, and job priority. Answer incoming calls from customers, law enforcement agencies, and roadside assistance partners. Accurately enter and update call information in dispatch software. Verify addresses, locations, and specific instructions before dispatching drivers. Monitor driver status and job progress throughout the shift. Provide clear, accurate communication and support to drivers. Communicate professionally with customers, law enforcement, and other team members. Assist customers with vehicle releases from our storage facility, including collecting payments, verifying required documentation, and completing release paperwork. Handle high-pressure situations calmly and professionally. Maintain accurate logs and records of all calls, dispatches, and vehicle releases. Follow established company policies and dispatch procedures. Communicate important information to senior dispatchers and management when assistance is needed. Requirements Prior dispatch experience preferred (towing, transportation, or emergency dispatch experience is a plus). Strong communication, organizational, and multitasking skills. Comfortable working overnight shifts, weekends, and holidays. Basic computer skills and ability to learn dispatch software. Ability to stay calm, focused, and organized in fast-paced or stressful situations. Strong attention to detail and accuracy when entering addresses, call information, and vehicle release paperwork. Comfortable handling customer payments and verifying identification and documentation. Ability to follow instructions, company procedures, and established protocols. Good judgment and problem-solving skills. Ability to work independently while communicating effectively with other team members. Reliable, punctual, dependable, and accountable for assigned responsibilities. Experience & Training Previous dispatch experience is preferred but not required. We provide hands-on training on all job responsibilities, including dispatch procedures, towing operations, dispatch software, customer service, and vehicle release processes. We understand that the towing industry has specific procedures that may be unfamiliar to someone new to the field. We are looking for an individual who is eager to learn, receptive to training, dependable, and willing to take initiative . The right attitude, strong work ethic, attention to detail, and willingness to learn are just as important to us as previous experience. What We're Looking For We need someone who takes their responsibilities seriously, pays attention to details, and understands the importance of accurate communication and proper documentation. Our nighttime dispatchers work directly with law enforcement, customers, and tow truck drivers while also assisting customers who need to retrieve their vehicles from our storage facility. The ability to gather accurate information, provide clear instructions, properly complete vehicle releases, and remain organized during busy shifts is essential. We are looking for a dependable team member who can follow established procedures, handle assigned duties, and help keep our nighttime operations running efficiently. Job Type: Full-time Pay: From $17.00 per hour Benefits: Dental insurance Health insurance Life insurance Vision insurance Work Location: In person

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