Night Dispatcher (After-Hours Operations)

Company Overview Established in 2006, HAP Transportation Group Ltd. is a leading asset-based transportation and logistics company headquartered in Delta, British Columbia. With an extensive fleet and a growing presence across Canada and the United States, we specialize in container drayage, intermodal transportation, cross-border freight, line haul, warehousing, and comprehensive logistics solutions. At HAP Transportation Group, we are committed to delivering safe, reliable, and efficient transportation services while maintaining the highest standards of operational excellence and customer satisfaction. We take pride in our dedicated team of transportation professionals and foster a dynamic, fast-paced, and collaborative work environment that encourages accountability, teamwork, and professional growth. Job Summary We are seeking an energetic, reliable, and detail-oriented Night Dispatcher (After-Hours Operations) to join our growing transportation team. The successful candidate will be responsible for overseeing overnight dispatch operations, coordinating driver movements, monitoring freight shipments, and ensuring seamless communication between drivers, customers, and internal departments. This role requires a proactive individual with strong organizational skills, excellent judgment, and the ability to work independently in a fast-paced, high-pressure transportation environment. Key Responsibilities Oversee and coordinate after-hours trucking and dispatch operations to ensure smooth and efficient freight movements. Monitor driver activities, shipment statuses, pickup and delivery schedules, and overall fleet performance. Maintain effective communication with drivers, customers, and internal operations teams to provide timely updates and resolve concerns. Respond promptly to operational challenges, including driver breakdowns, shipment delays, scheduling conflicts, and emergencies. Track and monitor drivers' Hours of Service (HOS) and Electronic Logging Device (ELD) compliance. Utilize transportation management systems and dispatch software to track shipments, update load information, and maintain accurate operational records. Coordinate with drivers and relevant departments to resolve unexpected transportation issues and minimize service disruptions. Maintain accurate dispatch logs, incident reports, and operational documentation. Prepare detailed shift handover reports to ensure seamless communication with the daytime dispatch team. Prioritize multiple operational responsibilities while maintaining efficiency and accuracy in a fast-paced environment. Support continuous improvements in dispatch efficiency, fleet utilization, and customer service. Qualifications & Requirements Previous experience in trucking dispatch, transportation logistics, or after-hours operations is preferred. Strong understanding of Canadian and US trucking operations, including cross-border transportation. Knowledge of Samsara, Xpert, and TruckMate would be considered a strong asset. Familiarity with Electronic Logging Devices (ELDs), Hours of Service (HOS) regulations, and transportation management systems. Ability to work effectively in a fast-paced, high-pressure environment and manage multiple priorities simultaneously. Excellent verbal and written communication skills with professional telephone etiquette. Strong problem-solving, analytical, and decision-making abilities. Exceptional organizational skills and attention to detail. Proficiency in Microsoft Office applications and general computer systems. Ability to work independently, take initiative, and respond confidently to unexpected operational situations. Strong commitment to reliability, accountability, and teamwork. Flexibility and availability to work overnight shifts. What We Offer Competitive compensation based on experience and qualifications. Full-time employment with an established and growing transportation company. Supportive, collaborative, and professional work environment. Opp…

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