Network Success Coordinator

Job Title: Network Success Coordinator Location: Portland, OR Job Type: Full-Time Work Schedule: Monday-Friday, 5:00 PM-2:00 AM, with scheduled on-call and weekend coverage as needed. WHO WE ARE: Big Star Transit is a trusted transportation network connecting people to life's most important appointments through a dedicated team of professional owner-operators and small business partners. THE WORK: Are you passionate about building relationships, solving problems, and making a real impact? As a Network Success Coordinator, you'll serve as Big Star's on-the-ground representative, supporting transportation partners, strengthening client relationships, and helping deliver exceptional service to the passengers who rely on us. This is an exciting opportunity to work directly with operators, clients, and community partners while helping shape the success of a growing transportation network. Reporting to the Network Success Manager, you'll serve as a trusted field leader, relationship builder, and problem solver, helping ensure the success of our operators, clients, and passengers every day. Responsibilities: Support safe, reliable transportation services by conducting field observations, monitoring service quality, and partnering with network operators to address day-to-day operational challenges and service disruptions. Coach, train, and develop operators through behind-the-wheel training, performance feedback, and ongoing guidance to ensure compliance with safety standards, service expectations, and operational best practices. Respond to and resolve critical incidents by providing on-site support, investigating accidents and service concerns, reviewing vehicle diagnostics and camera footage, and helping operators implement corrective action plans for continued success. Be a visible field leader and trusted resource for operators, clients, and passengers by assisting with service delivery, supporting emergency transportation needs, and promoting a culture of safety, accountability, and exceptional customer service. Contribute to network growth and operational excellence through special projects, continuous improvement initiatives, and other duties that support client commitments and business objectives. Provide on-call operational support by responding to service interruptions, operator call-outs, route closures, and other urgent transportation needs during designated coverage periods. Certifications: Ability to successfully complete the TriMet LIFT Operator Certification Program. Ability to obtain CTAA Passenger Assistance, Safety, and Securement Train-the-Trainer certification. Required Qualifications: High School Diploma or equivalent. Valid driver's license with a strong driving record. 3+ years of experience in passenger transportation, paratransit, transit operations, or a related field. Prior customer service, coaching, training, or employee onboarding experience. Knowledge of ADA and paratransit service requirements. Proficiency with Microsoft Office, including Word and Excel. Ability to remain calm, professional, and effective during emergency situations. Language Skills: Strong verbal and written English communication skills, including the ability to read, write, understand, and effectively communicate with operators, clients, and passengers. Want to learn more about Big Star Transit, LLC? Go to www.bigstartransit.com and learn about all that we have to offer. You can see all open job opportunities as well. Where Stars Ride! Big Star is an Equal Opportunity Employer. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions. Job Type: Full-time Pay: $26.45 per hour Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Experience: Transportation management: 3 years (Preferred) Dispatching: 3 years (Preferred) driver/operator: 3 years (Required) Ability to Commute: Portland, OR 97210 (Required) Work Location: In person

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