TITLE: Network Operations & Maintenance Technician (DSRN)
POSITION DESCRIPTION: Network Operations & Maintenance Technician - (Junior Level)
FLSA: Full-Time, Exempt
Location: Offutt AFB, NE
Clearance Required: Active TS/SCI government security clearance.
Who We Are:
CommandTec, LLC is an 8(a), Woman Owned Small Business (WOSB), Economically Disadvantaged Women-Owned Small Business (EDWOSB), Small Disadvantaged Business (SDB), and Service-Disabled Veteran-Owned Small Business (SDVOSB) and Historically Underutilized Business (HUBZone), headquartered in Huntsville, AL. As a diversified professional services company, CommandTec takes great pride in providing a broad range of Intelligence, Training, Enterprise IT and Process Improvement solutions to US Government agencies and commercial customers.
Job Summary:
The Defense Red Switch Network (DRSN) Operations & Maintenance (O&M) Technician is directly responsible for the day-to-day operation of network switches, phones, and infrastructure. The Network O&M Technician administers DRSN hardware and software, troubleshoots and repairs equipment failures, reconfigures network assets, and maintains configuration control over assets. The Network O&M Technician also implements and modifies functions at the end-user level (e.g., assignment and control of user instruments, features, and telephone numbers).
Essential Functions:
- Provide on-site support to maintain, monitor and modify DRSN and its sub-systems for continuous operation IAW system specific manufacturer manuals, and current DoD and Air Force Instructions.
- Support the maintenance and monitoring activities, switch operation and administration, scheduled and unscheduled maintenance, fault isolation, and service restoration.
- Conducts scheduled, unscheduled, preventive, and corrective maintenance.
- Provides database management of the systems to include subscriber add, moves, and deletes, database modification, report creation, printing, backup, restore, and purging of files.
- Generates and stores backups after major database modifications.
- Provide technical and operational support to end-user services, network expansions, and modernization of telecommunications backbone systems.
- Provide problem resolution for all hardware and software elements of the data communication circuits maintained by the work center to include Commercial and GFE owned networks.
- Performs installation support for Offutt DRSN requirements.
- Implements security controls, doctrine, and policies.
- Manages hardware and software IAW DISA and Raytheon technical manuals.
- Assists DRSN IA personnel on matters involving the Risk Management Framework (RMF). Assessment and Authorizations (A&A) and overall security of the DRSN system.
- Communicates with internal and client project team members. Assists team members regarding solution design, process and/or approaches.
- Must be able to work rotating shift schedules and or standby, if required.
- May be required to support short term CONUS travel.
- Perform other DRSN related responsibilities required by the 55 SCS.
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