NetSuite, Veeva & AWS Consulting Services — Life Sciences

Request for qualifications from independent consulting businesses. About goCloudOffice® goCloudOffice® is a modern, AI-driven IT consulting company. Founded in 2003 and based in Silicon Valley, we serve customers nationwide across the United States. Our customers are small businesses of 5 to 50 people, in industries that include biotechnology, law and professional services. They own their business applications, and we run their IT with senior engineering judgment and AI-augmented support that has been in daily production since summer 2024. The engagement Engagement: enterprise applications consulting for a life-sciences company in the San Francisco Bay Area that is preparing for a commercial product launch, across a phased program of about 18 months: implementation projects in phases, followed by post-project maintenance. The program covers the customer's ERP (NetSuite), life-sciences commercial systems (Veeva), cloud platform (AWS), and the integrations and data that connect them. The contracting structure is decided per phase by the customer and goCloudOffice®: the engagement may be contracted directly by the customer with goCloudOffice® as program manager, or through goCloudOffice®; providers should be prepared for either. Whichever party contracts, the engagement is business to business: one master services agreement, a distinct statement of work (SOW) for each phase with deliverables, acceptance criteria and milestone payments, and a separate maintenance SOW on a monthly block with business-day response targets. Your business invoices the contracting party for the services it delivers. Engagement contact: the goCloudOffice® account lead. The provider directs its own work and personnel. The provider coordinates with the customer's finance, commercial, medical, quality and technology leads, and with its software vendors and implementation partners, on scope, testing and hand-offs. Scope of services Services are delivered in phases. Each phase has its own SOW, deliverables and acceptance criteria. Phase 0 · Mobilize and assess. A current-state review of the application landscape, integrations and data flows; a launch-readiness gap register; a register that classifies each system for GxP, Sarbanes-Oxley and privacy relevance, confirmed with the customer's quality and finance owners; and the detailed plan for the next phase. Phase 1 · Launch readiness. NetSuite commercial order-to-cash: customers and ship-to locations, items with lot tracking, pricing, orders, invoicing, cash application, returns and credits. EDI or data exchange with the third-party logistics provider (3PL) and trade partners, as the customer's distribution model requires. Revenue recognition and gross-to-net accrual processes as the customer's finance function defines them. Sarbanes-Oxley-ready NetSuite roles, segregation of duties and change management. The Veeva commercial systems the launch requires, for example Vault CRM for field users, Vault PromoMats for medical, legal and regulatory review, and healthcare-professional reference data. Single sign-on and automated user provisioning for each new application. The AWS foundation and the first integrations. Test plans, user acceptance testing, validation deliverables to the customer's validation plan where a system is GxP-relevant and the customer places them in scope, and the cutover plan. Transfer-of-value capture for the customer's federal Open Payments (Physician Payments Sunshine Act) and state transparency reporting: payments and other transfers of value to healthcare professionals and teaching hospitals captured at source across Vault CRM (calls, samples, meals, events and speaker programs), NetSuite accounts payable and expense, and the travel-and-expense system, and consolidated in the aggregate-spend platform the customer selects, with recipient master data (National Provider Identifier and state license for individuals; the CMS teaching hospital list for tea…

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