NEMT Scheduler

Job Overview We are seeking a proactive and detail-oriented NEMT Scheduler to join our transportation team. In this vital role, you will coordinate non-emergency medical transportation (NEMT) services, ensuring timely and efficient rides for clients requiring medical appointments, therapy sessions, or other essential travel needs. Your expertise in transportation planning, logistics, and communication will help deliver exceptional service while maintaining compliance with DOT regulations and industry standards. This position offers an exciting opportunity to make a meaningful impact by facilitating safe, reliable, and organized transportation solutions for our community. Duties Schedule and coordinate non-emergency medical transportation requests using vehicle dispatch software and transportation management systems such as Oracle Transportation Management. Communicate effectively via multi-line phone systems and manage high call volumes to confirm appointments, adjust schedules, or resolve scheduling conflicts. Utilize GPS and GIS tools to optimize routes, monitor vehicle locations, and improve overall transportation efficiency. Maintain accurate data entry of client information, trip details, and dispatch records while ensuring compliance with DOT regulations and internal policies. Collaborate with drivers, healthcare providers, and clients through internal communication channels to confirm trip details and address any logistical issues promptly. Monitor fleet management operations including vehicle dispatching, freight coordination, shipping & receiving processes, and 3PL (third-party logistics) partnerships. Experience Proven experience in transportation planning, dispatching, or logistics coordination within a fast-paced environment. Familiarity with transportation management systems such as Oracle Transportation Management or similar platforms. Strong organizational skills with the ability to multitask efficiently across multiple priorities using multi-line phone systems and data entry tools. Knowledge of GIS, GPS technology, fleet management practices, and road transportation operations. Excellent communication skills with a professional phone etiquette to handle customer service inquiries effectively. Ability to analyze operational data to support decision-making processes related to scheduling and route optimization. Experience working within the constraints of DOT (Department of Transportation) regulations is highly desirable. Join us in delivering dependable transportation solutions that improve lives! We value energetic professionals who thrive on organization, problem-solving, and providing exceptional customer service in a dynamic environment. This role is paid — offering you the opportunity to grow your skills while making a positive difference in our community’s health and mobility needs! Pay: $17.00 - $20.00 per hour Expected hours: 40.0 – 50.0 per week Experience: Transportation planning: 1 year (Required) Work Location: In person

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