NEMT/Medical Transportation Dispatcher

Bloom Trans Services is a growing Non-Emergency Medical Transportation (NEMT) provider based in the Bronx, NY. We are seeking a sharp, proactive, and experienced NEMT Dispatcher to manage daily fleet operations, optimize driver schedules, and ensure safe, on-time transportation for our passengers across the Bronx, NYC, and Westchester. This is an active traffic-control and route-optimization role—we are looking for a problem-solver who knows how to keep a fleet of 10–15+ vehicles moving efficiently, maximize multi-loading, minimize deadhead miles, and hold drivers accountable to their schedules. Key Responsibilities Live Dispatch & Fleet Monitoring: Monitor real-time GPS and trip progress throughout the day, proactively adjusting routes for Bronx/NYC traffic bottlenecks, same-day add-ons, cancellations, and no-shows. Route Building & Optimization: Build and refine daily schedules in RoutingBox to group geographical runs, maximize vehicle utilization, reduce deadhead mileage, and maintain high on-time performance (OTP). Will-Calls & Facility Discharges: Coordinate live "will-call" return trips, recurring dialysis runs, and hospital/nursing home discharges with minimal passenger wait times. Broker & Portal Management: Monitor, accept, and update trip assignments through the NY Medicaid (MAS / Medical Answering Services) portal and healthcare facility partners, ensuring trip statuses and GPS logs are accurate for billing compliance. Driver Accountability & Support: Conduct morning pull-out checks to verify all drivers are on time, logged into their tablets, and on route; serve as the primary point of contact for drivers on the road. Customer & Facility Communication: Communicate clearly and professionally with passengers, family members, dialysis clinics, and hospital discharge planners. Qualifications 1–2+ years of dispatching experience in Non-Emergency Medical Transportation (NEMT), ambulette, paratransit, or NYC high-volume livery/for-hire passenger dispatch (Required). Hands-on proficiency with RoutingBox (Strongly Preferred) or similar NEMT dispatch software (MediRoutes, TripMaster, RouteGenie, etc.). Working knowledge of the NY Medicaid (MAS) system, trip rules, and compliance standards. Strong knowledge of Bronx, Manhattan, Queens, and Westchester roadways, bridges, traffic patterns, and major medical centers. Calm, decisive under pressure, and comfortable managing multiple phone lines and dispatch screens simultaneously. Bilingual (English/Spanish) is a major plus. Pay & Schedule Pay: $22.00 – $26.00 per hour (commensurate with NEMT & software experience) Job Type: Full-time (40 hours/week) Benefits: Paid time off, professional development assistance Pay: $25.00 - $28.00 per hour Expected hours: 40.0 per week Benefits: Paid time off Professional development assistance Work Location: In person

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