NEMT & EMS Dispatcher

We are seeking a highly organized, dependable, and effective Dispatcher to coordinate ambulance and non-emergent medical transportation . This position plays a critical role in daily operations by receiving and prioritizing calls for service, dispatching appropriate EMS crews and wheelchair van drivers, monitoring unit status and availability, and maintaining clear communication between field personnel, healthcare facilities, supervisors, and other members of the operations team. The ideal candidate will be able to work efficiently in a fast-paced environment, manage multiple calls and assignments simultaneously, make sound operational decisions, and remain calm and professional during high-volume or time-sensitive situations. Previous experience using EMS Computer-Aided Dispatch (CAD) systems is strongly preferred. Purpose of the Position The dispatcher will be responsible for coordinating resources for emergent ambulance calls, scheduled and unscheduled non-emergent medical transportation, and wheelchair van transportation . This includes receiving trip and call information, determining transportation requirements, dispatching appropriate EMS units or wheelchair van drivers, monitoring personnel throughout assignments, updating unit statuses, and adjusting deployment as operational needs change. Dispatchers must maintain continuous situational awareness of available ambulances, wheelchair vans, crews and drivers, geographic coverage, call priority, scheduled pickup times, transport times, and overall system demand while ensuring accurate documentation within the EMS CAD system. Essential Functions Receive, enter, prioritize, and coordinate emergent, non-emergent, and wheelchair medical transportation requests . Utilize EMS Computer-Aided Dispatch (CAD) software , including TraumaSoft or comparable EMS dispatch platforms, to create calls, assign units, update statuses, document communications, and monitor system activity. Dispatch appropriate ambulance crews, medical transportation units, and wheelchair van drivers based on call priority, patient transportation needs, unit availability, geographic location, scheduled pickup times, and operational requirements. Coordinate wheelchair van transportation while considering vehicle availability, driver availability, patient mobility requirements, appointment times, pickup windows, and destination requirements. Continuously monitor ambulances, wheelchair vans, EMS personnel, and wheelchair van drivers throughout the shift using CAD and GPS/fleet-tracking systems. Maintain awareness of pending calls, scheduled transports, active units, hospital destinations, appointment times, delays, and available resources. Communicate assignments, updates, changes, delays, cancellations, and other operational information to EMS crews and wheelchair van drivers using CAD, telephone, radio, or other approved communication systems. Coordinate transportation to and from hospitals, skilled nursing facilities, rehabilitation centers, dialysis facilities, residences, physician offices, and other healthcare locations. Respond appropriately to changing call priorities, emergency requests, add-on transports, cancellations, delays, facility changes, and fluctuations in system demand. Reassign or reposition ambulances and wheelchair vans when necessary to maintain appropriate system coverage and efficiently manage pending transportation requests. Monitor scheduled wheelchair transports to help ensure timely pickups and arrivals while adjusting assignments when delays or operational changes occur. Communicate professionally with healthcare facilities, field personnel, wheelchair van drivers, supervisors, patients or responsible parties, and other members of the operations team. Accurately document call information, trip details, unit assignments, status changes, delays, communications, and other relevant operational information within the CAD system. Maintain confidentiality of patient and operational informat…

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