National Sales Excellence Manager

It's more than a job With a sales career at Kuehne+Nagel, you'll drive long-term business success by mastering sales strategies, nurturing customer relationships and identifying new opportunities. At Kuehne+Nagel, our work is about more than we imagine. ‎ At Kuehne+Nagel, we help some of the world's leading organizations optimize their global supply chains through innovative logistics solutions, strategic account management, and continuous improvement. We are seeking a highly analytical and customer-focused National Sales Excellence Manager to support our National Sales team in delivering exceptional value to key customers through tender management, business reviews, process improvement initiatives, and cross-functional project leadership. This is a unique opportunity to work closely with senior Key Account Managers, gain exposure to complex customer strategies, and play a critical role in driving customer retention, growth, and operational excellence. For professionals interested in advancing toward strategic account management or sales leadership, this role offers an excellent career development pathway. How you create impact Partner with Key Account Managers to develop and execute customer strategies that strengthen relationships and expand Kuehne+Nagel's share of wallet. Lead and coordinate customer tender activities, including RFI and RFQ responses, pricing coordination, stakeholder engagement, and proposal development. Facilitate customer discovery sessions to understand strategic, operational, and financial objectives and translate them into competitive solutions. Drive the end-to-end tender process by collaborating with Sales, Operations, Customer Solutions, Pricing, Legal, and other business stakeholders. Prepare compelling customer value propositions and ensure commercially sound, complete, and competitive submissions. Coordinate and manage Quarterly Business Reviews, Strategic Reviews, and Annual Business Reviews, ensuring a forward-looking and value-focused customer experience. Analyze customer performance against contractual service level agreements (SLAs), identify root causes of performance gaps, and drive corrective actions. Facilitate innovation and continuous improvement workshops with customers and internal stakeholders to identify opportunities for growth and optimization. Develop and manage Continuous Improvement Programs (CIPs) focused on cost savings, automation, digitalization, process optimization, mode conversion, and supply chain efficiencies. Lead cross-functional projects from concept through implementation, ensuring alignment, stakeholder engagement, and measurable outcomes. Track, validate, and communicate improvement initiatives and business results to both customers and internal leadership teams. Support account planning activities and help ensure customer strategies remain aligned with business review outcomes and improvement initiatives. Act as a trusted advisor and strategic support resource to Key Account Managers across existing and newly acquired customer opportunities. Contribute to the evolution of sales excellence processes by identifying opportunities to improve how support is delivered across the national customer portfolio. If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs. This job posting relates to an available role and not a future talent pool. What we would like you to bring 3+ years of experience in freight forwarding, logistics, supply chain management, key account support, customer solutions, supply chain design, or related commercial support functions. Strong understanding of freight forwarding operations and end-to-end supply chain management across multiple transportation modes. Experience supporting RFQs, RFPs, tenders, customer implementations, business reviews, or strategic customer programs…

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