National Key Account Manager

Primary Location : TORONTO, Ontario, Canada At Solina, our community of close to 5,000 people share a passion for food and live our entrepreneurial culture. We design customised savoury solutions for our clients operating in the food industry, food service, butchery and nutrition markets. With sustainability at the heart of our business model, we aim to produce food that is good in every sense of the word: delicious, nourishing, affordable, sustainable and convenient. Solina is a fast-growing business, with around 50 production sites and R&D laboratories present in more than 19 countries mainly in Europe and North America. By constantly rethinking culinary solutions, we make food matter for people and the planet . If you're ready for a new adventure in a dynamic, expanding, passionate, international company, join us ! **Position summary ** Reporting to the Director, QSR & National Accounts, the National Account Manager - QSR owns a portfolio of named Canadian Tier 1 quick-service restaurant and FSR customers. This is a national account role, not a geographic territory or distributor-led sales position. The incumbent is accountable for profitable growth, retention, customer strategy, commercial agreements, forecasting and the successful commercialization of customer-specific solutions. The role leads senior customer relationships and coordinates Solina teams across Sales, Culinary/R&D, Marketing, Commercialization, Operations, Supply Chain, Quality and Finance to deliver commitments and build long-term partnerships. **Key responsibilities ** National Account Strategy and Growth Develop and execute a multi-year strategy and annual account plan for each assigned national QSR/FSR customer, aligned with Solina Canada’s growth and profitability objectives. Build strong and trusted relationships across the customer organization, including senior leaders and decision-makers in Procurement, Supply Chain, Culinary/R&D, Quality, Marketing and Operations. Protect and expand existing business by identifying customer priorities, whitespace opportunities and competitive risks, and converting them into an actionable pipeline. Lead structured customer business reviews that translate sales, service, innovation and financial data into clear decisions, commitments and next steps. Demonstrate a Performance mindset by setting ambitious account objectives, tracking results and continuously identifying opportunities to improve commercial performance. Maintain a strong Customer focus by understanding customers’ strategies, challenges and evolving needs and translating them into value-creating solutions. **Commercial and Financial Ownership ** Own account revenue, gross margin, pricing and trade or program investments, recommending actions that support sustainable and profitable growth. Lead customer negotiations for pricing, contracts, renewals, requests for proposal, service expectations and other commercial terms within approved authority and escalation guardrails. Prepare accurate rolling forecasts and opportunity assumptions by item and customer; communicate demand changes early and partner with S&OP to support supply continuity. Monitor contract compliance, deductions, rebates, claims and customer-specific costs, escalating material financial or service risks promptly. Demonstrate Accountability by taking ownership of commercial commitments, financial performance, forecasts and customer deliverables, ensuring appropriate follow-through and timely escalation when required. Apply sound business judgement and financial discipline when making recommendations and negotiating customer agreements. **Customer Solutions and Commercialization ** Translate customer strategies, consumer insights and menu trends into clear development briefs and commercially viable solution opportunities. Lead customer-facing innovation activity from concept through approval and launch, including samples, timelines, specifications, pricing, forecasts and implement…

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