National Accounts Manager

Position: National Accounts Manager Location: Dock Products Canada Inc. Mississauga, ON Department: National Accounts Industry: Loading Dock Equipment, Industrial Doors & Access Solutions Drive National Account Growth Across Canada with Dock Products Canada Dock Products Canada is seeking an experienced and results-driven National Accounts Manager to develop, manage, and grow strategic customer relationships across Canada. As a key member of our National Accounts team, you will be responsible for identifying new opportunities, expanding existing customer partnerships, generating revenue growth, and delivering value-added solutions to some of Canada's largest organizations. This is a highly visible sales leadership role that combines strategic account management, business development, and consultative selling within the loading dock, industrial door, and access solutions industry. The successful candidate will have a proven track record of managing large accounts, developing long-term customer relationships, and driving revenue growth through solution-based selling. Key Responsibilities Manage and grow relationships with assigned national and strategic accounts across Canada. Develop strong relationships with key customer contacts including Operations, Facilities, Procurement, Maintenance, Engineering, and Construction teams. Conduct regular customer visits, facility assessments, and business review meetings. Act as the primary point of contact for customer inquiries, opportunities, and escalations. Develop and execute account growth strategies to increase revenue, profitability, and customer retention. Identify and pursue opportunities for equipment upgrades, modernization projects, safety improvements, preventative maintenance programs, and new construction projects. Generate new business opportunities within existing accounts and targeted national organizations. Expand customer relationships across multiple locations, departments, and decision-makers. Achieve sales, margin, and growth targets established by the organization. Conduct site surveys and customer assessments to identify operational challenges and recommend solutions. Present solutions that improve facility safety, efficiency, productivity, and performance Prepare and deliver professional proposals, quotations, presentations, and recommendations. Collaborate with estimating, operations, service, installation, and leadership teams to develop and execute customer solutions. Support customer budgeting and long-term capital planning initiatives. Coordinate national account programs and initiatives across multiple customer locations and company branches. Monitor customer satisfaction, account performance, and service delivery metrics. Ensure customer commitments, contractual obligations, and service expectations are achieved. Maintain regular communication between customers and internal teams to support successful project execution. Promote Dock Products Canada's full portfolio of loading dock equipment, industrial doors, access solutions, service, and maintenance offerings. Stay informed of industry trends, competitive activity, and emerging technologies. Participate in customer events, industry associations, trade shows, and networking opportunities. Identify market opportunities and provide strategic feedback on customer needs and industry developments. Maintain accurate CRM records, opportunity pipelines, sales forecasts, and account activity reports. Travel regularly to customer sites, business reviews, industry events, and strategic meetings throughout Canada. Qualifications 5+ years of experience in one or more of the following: National Account Management, Project Management, Construction Estimating, Industrial or Technical Sales, Building Products, Material Handling, Facilities Services, Construction Administration Proven experience managing complex customer relationships. Strong commercial and business acumen. Demonstrated ability to manage multiple projects …

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