National Account Manager - Packaging Solutions

About the Role We are seeking a seasoned and strategic National Account Manager to lead and scale key customer relationships across Canada. This role is responsible for managing high-value national and multi-location accounts , driving revenue growth, and delivering tailored packaging solutions across foodservice, healthcare, retail, and institutional sectors. You will act as a trusted partner to major clients, while also helping relieve capacity from senior leadership by owning strategic accounts end-to-end . Success in this role requires a strong commercial mindset, operational awareness, and the ability to translate customer needs into scalable, value-driven solutions. --------------------------------------------------------------------------------------- Key Responsibilities National Account Ownership & Strategy Serve as the lead point of contact for national and strategic accounts across Canada Own account performance, including revenue, margin, retention, and long-term growth Develop and execute strategic account plans to expand business across multiple locations and regions Build strong relationships with key stakeholders, including procurement, operations, and executive leadership Strategic Sales & Solution Development Architect tailored customer solutions leveraging a broad product portfolio, including custom-branded packaging and value-added logistics capabilities Identify and drive opportunities for upselling, cross-selling, and operational efficiencies (e.g., just-in-time delivery, order consolidation) Lead contract negotiations, pricing strategies, and long-term agreements Revenue Growth & Business Expansion Analyze customer performance, buying patterns, and market trends to identify growth opportunities Expand national accounts through onboarding new locations, divisions, or product lines Contribute to overall national sales strategy through insights and market intelligence Cross-Functional Collaboration & Execution Collaborate closely with logistics, warehouse, procurement, and customer service teams to ensure timely, accurate, and cost-effective delivery Support forecasting, demand planning, and inventory alignment to meet customer needs Ensure seamless execution across the full order lifecycle Performance Tracking & Reporting Forecast sales and maintain accurate pipeline and account data within CRM/ERP systems Track and report on key KPIs, including revenue growth, margin performance, retention, and service levels Provide regular updates and strategic insights to senior leadership Customer Advocacy & Continuous Improvement Act as the voice of the customer, influencing internal processes, service improvements, and product offerings Lead resolution of escalated issues, including supply chain challenges, service disruptions, and quality concerns Drive continuous improvement initiatives to enhance customer experience and operational efficiency --------------------------------------------------------------------------------------- Qualifications & Skills 5+ years of experience in national accounts, key account management, or B2B sales Proven track record of managing high-value accounts and consistently meeting or exceeding revenue targets Experience in packaging, foodservice, distribution, or related industries strongly preferred Strong negotiation skills with experience managing contracts, pricing tiers, and long-term agreements Excellent relationship-building and stakeholder management capabilities Comfortable working cross-functionally in a fast-paced, operations-driven environment Proficiency in CRM/ERP systems and Microsoft Office --------------------------------------------------------------------------------------------- Who You Are You’re a strategic and commercially driven professional who thrives on managing complex, high-value accounts. You bring a strong balance of relationship management, negotiation skills, and operational understanding, allowing you to deliver scalable solutions and long-term v…

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