National Account Manager (Ontario)

Who We Are Guardteck Security is a trusted Canadian-owned and operated provider of security services, proudly operating under Kandor Management Corp., a facility services provider alongside Everclean Facility Services and Kendrix Technologies. We support clients across a diverse range of industries. We believe that exceptional service begins with the right people. That’s why we invest heavily in our team through thorough training, ongoing support, and genuine opportunities for growth. When our people are empowered and set up for success, it reflects in every interaction and at every site we support. Security is more than a service, it’s a responsibility. Our teams are committed to creating safe, reliable environments while building strong relationships with the clients and communities we support. Every site is approached with professionalism, consistency, and a commitment to doing things the right way. Our strength lies in our people. Every role contributes to the outstanding level of service we are known for, and each individual brings unique value to our team. We are proud to be an equal opportunity employer, dedicated to creating a workplace where individuals can develop meaningful, long-term careers. This is an exciting opportunity to join Guardteck’s security team and be part of the impactful work we do. About the Role Guardteck is looking for a National Account Manager to own our most significant national retail relationships across Canada. This is a senior, Toronto-based role with a high executive profile, split roughly 60% national account leadership and service delivery, 40% business development. You will be the single executive point of accountability for our national accounts — the person national stakeholders call first. You will sit across the table from directors of loss prevention, asset protection, store operations, procurement and finance, and represent Guardteck credibly at that level. This seat leads through influence, not headcount. Rather than building a parallel team, you will direct Guardteck's existing Operations Managers, Site Managers and Account Managers toward national-account priorities in their regions, and prove delivery in person. The objective is one consistent national standard across 200+ retail locations — whether a site is staffed by Guardteck officers or a subcontracted partner. What You'll Do Client Relationship Leadership Serve as the single executive point of accountability for our national accounts Build multi-threaded relationships at national, regional and district levels across loss prevention, asset protection, store operations, procurement and finance Lead quarterly and annual business reviews for each national client — covering coverage, incident trends, shrink and safety outcomes, SLA compliance and improvement plans Own contract renewals and RFP responses, beginning renewal conversations 12 months out rather than 90 days Manage national pricing, rate changes and contract amendments in partnership with Finance Business Development and Growth Expand existing national accounts into additional locations, distribution centres, regions and service lines — mobile patrol, loss prevention, event and holiday coverage Target and win new national clients across retail, logistics and distribution networks, and property portfolios with retail footprints Build and own a national pipeline, with qualified opportunities, stage, value and close dates tracked in the CRM and reviewed weekly Lead national RFPs from qualification through to presentation, coordinating Operations, Finance and People & Culture input into accurate, compelling submissions Partner with the VP Client Relations and the President on national strategy — pricing philosophy, target verticals and the national growth plan Subcontractor Governance and Partner Network Select, onboard and manage subcontracted security partners in regions where Guardteck does not self-perform Develop a vetted national partner network so Guardteck can …

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