NAPA Automotive Counter Sales Rep | FT

Counter Sales:
Join Our Team
NAPA Auto and Truck Parts is looking for a dependable, motivated Automotive Counter Sales Representative to join our team. This fast-paced, customer-focused position helps professional repair shops, commercial accounts, and retail customers get the right parts the first time. We need someone who communicates professionally, works with urgency, and understands that co
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unter accuracy directly affects a customer's ability to finish the job.
Primary Responsibilities
• Identify and sell the correct automotive and light-duty truck parts using electronic catalogs, VINs, vehicle information, and other resources.
• Assist commercial and retail customers in person and by telephone with availability, pricing, orders, and product questions.
• Create accurate invoices, quotes, special orders, returns, warranties, and credits under company procedures.
• Verify applications, part numbers, quantities, prices, account information, and delivery details before completing transactions.
• Source parts from distribution centers, company locations, vendors, and approved suppliers when necessary.
• Follow up on special orders, quotes, and customer commitments.
• Recommend related parts, tools, chemicals, and supplies when they provide legitimate customer value.
• Protect customer relationships by communicating delays, shortages, and mistakes promptly.
• Assist with stocking, merchandising, cycle counts, shelf-location accuracy, and store recovery.
• Maintain an organized, professional sales counter, showroom, and assigned work area.
• Coordinate with commercial sales, drivers, warehouse staff, other stores, and management.
• Perform additional sales and operational duties as assigned.
What We're Looking For
• Shows up on time, prepared, and ready to contribute.
• Works with urgency without sacrificing accuracy, safety, or professionalism.
• Communicates problems early and follows through on commitments.
• Can organize competing priorities and work without constant supervision.
• Accepts responsibility, coaching, and changing business needs.
• Looks for practical ways to help customers, teammates, and the operation succeed.
Qualifications
• High school diploma or equivalent preferred.
• Automotive parts, repair, dealership, retail parts, or counter sales experience strongly preferred.
• Automotive mechanical knowledge and electronic catalog experience preferred.
• Ability to identify parts by year, make, model, engine, VIN, and application information.
• Strong computer, point-of-sale, communication, math, and cash-handling skills.
• Dependable attendance, reliable transportation, and the ability to manage several customers and tasks without losing accuracy.
• ASE Parts Specialist certification is a plus.
Sales & Customer Service Expectations
• Ask enough questions to understand the repair and verify the application before selling.
• Take ownership of finding a workable solution instead of stopping at 'we do not have it.'
• Use alternative sourcing and product options responsibly; never misrepresent fit, availability, quality, or delivery timing.
• Follow up when promised and document customer commitments clearly.
• Learn regular customers' operations and buying patterns while protecting confidential account information.
• Identify lost-sales patterns and communicate stocking or sales opportunities to management.
• Balance speed, margin awareness, and customer value; do not create avoidable returns just to close a sale.
Please email resume to: clint@nwanapa.com

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