NAMR Business Partner - Procurement & Payables

Who We Are Enterprise Services (ES) was established in 2022 to provide efficient, resilient, and scalable services to support the evolving needs and complexities of a more digital BCG. ES brings together business-critical operations - such as Procurement & Payables, Global Finance Operations, and Executive Support Services - alongside specialist expertise including Real Estate, Travel, and Meetings & Events. United by a common service mindset, ES enables every BCGer to focus on the work that matters most by giving time and energy back through streamlined, reliable service delivery. In doing so, ES creates cost advantage and strengthens BCG’s market differentiation, while reducing risk through consistent controls and business continuity. Through scalable platforms and globally integrated ways of working across our strategic core global hubs, Enterprise Services enhances agility and helps unlock the potential of those who advance the world. As part of Enterprise Services, Enterprise Procurement & Payables (EP&P) helps maximize value from BCG's supplier relationships and ensures our internal customers have the goods and services they need to succeed. EP&P is responsible for strategic sourcing, supplier governance, procurement operations, and continuous improvement across the firm. What You'll Do As Enterprise Procurement & Payables Business Partner Senior Manager, you will serve as an important point of connection between EP&P and an assigned region, acting as a trusted advisor to regional stakeholders and ensuring alignment between business needs, sourcing priorities, and operational service delivery. You will represent the voice of the region within EP&P, partnering closely with category leaders, operational teams, and regional leadership to ensure that procurement services are delivering maximum value and supporting business priorities effectively. You will proactively identify opportunities, surface risks, manage escalations, and drive coordination across sourcing and operational teams. This role operates at the intersection of stakeholder management, service delivery, sourcing, and operational excellence. Success requires strong business judgment, the ability to navigate a highly matrixed environment, and a passion for improving the customer experience across procurement services. Key responsibilities include: Regional Stakeholder Partnership Partner with regional stakeholders to understand business needs and ensure effective engagement with EP&P Proactively identify opportunities to increase adoption of EP&P services and sourcing engagement within the region, helping stakeholders realize greater value from the function. Support stakeholder engagement and help coordinate responses to procurement-related questions, issues, and opportunities. Partner with regional leaders to identify opportunities for increased value, risk mitigation, and service improvement Surface regional priorities and feedback to sourcing and operations teams Integration Across Sourcing and Operations Coordinate across category sourcing teams and operational service lines including Accounts Payable, Buy Desk, Service Desk, P-Cards, Supplier Onboarding, and Operational Excellence Ensure seamless engagement between stakeholders and EP&P teams throughout the sourcing and operational lifecycle Support adoption of procurement processes, tools, and service models within the region Coordinate resolution of cross-functional issues, dependencies, and escalations Service Performance & Continuous Improvement Support monitoring of stakeholder satisfaction, service performance, and operational effectiveness across the region Identify trends, pain points, and opportunities for improvement, translating insights into actionable recommendations Work with sourcing and operations leaders to improve service delivery, transparency, and business outcomes Support implementation of strategic initiatives and transformation efforts across the region Governance & Communicatio…

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