Multi-location Area Practice Manager - Medical Aesthetic's

Multi-location (Shelton & Westport) Outgoing Practice Manager for a growing Medical Aesthetic Clinic with Unlimited Earning Potential: Monthly bonus opportunities with no cap—your effort and success directly impact your income! Hours: Monday - Friday, 9 AM - 5:30 PM (very seldom weekends, work-life balance at its best!) Reports to: CEO Weekly Meetings with CEO: Regular check-ins to discuss performance, strategy, and goals—ensuring alignment with the company’s vision and growth. 1. Operational Management Daily Operations: Oversee all aspects of daily operations to ensure smooth functionality and a seamless 5-diamond client experience. Ensuring all locations are following the same practices and standards. Scheduling: Working with front of the office to efficiently manage client appointments, staff schedules, and treatment bookings, optimizing workflows to minimize downtime and maximize productivity. Inventory Management: Monitor and maintain an accurate inventory of products (skincare, injectables, equipment, etc.), ensuring adequate stock levels and timely replenishment. Facility Maintenance: Ensure the spa remains clean, organized, and well-maintained, adhering to health and safety standards, creating a welcoming environment for clients and staff. Systems, Processes & Documentation: Continuously evaluate, refine, and update operational systems, workflows, and standard operating procedures (SOPs) to ensure efficiency, consistency, and scalability across all locations. Maintain and regularly update the clinic’s Policies & Procedures Manual to reflect evolving best practices, compliance standards, and company growth. 2. Team Management Hiring & Training: Recruit, onboard, and train a skilled team, including estheticians, nurses, and administrative staff, to meet the clinic’s high standards. Team Supervision & Mentorship: Supervise and guide the team, ensuring continuous training on spa protocols, treatment techniques, and customer service excellence. Performance Management: Conduct regular performance reviews, set clear goals, and provide constructive feedback to drive individual and team growth. Staff Scheduling & Payroll: Manage staff scheduling to meet operational needs and ensure labor costs remain within budget. Oversee time clock management and payroll preparation, including commission calculations and approvals. 3. Client Experience & Customer Service Client Relations: Ensure exceptional customer service from the first point of contact through post-appointment follow-up, addressing concerns and feedback promptly. Client Education: Educate clients on treatments, products, and aftercare to ensure optimal results and satisfaction. Follow-Up & Retention: Oversee client follow-up after treatments to check satisfaction, encourage reviews, and foster long-term relationships. Customer Satisfaction: Implement strategies for continuous improvement of customer satisfaction, using surveys, feedback forms, and direct client communication. 4. Compliance & Safety Regulatory Compliance: Ensure adherence to all local, state, and federal regulations, including those specific to medical aesthetics (Botox, laser treatments, etc.). Health & Safety Standards: Maintain strict hygiene and safety protocols, ensuring sterilization, sanitation, and adherence to OSHA & HIPAA guidelines. Licensing & Certifications: Keep all necessary licenses, certifications, and insurance up to date, ensuring compliance with regulatory bodies. Insurance Management: Oversee medical spa insurance policies, ensuring coverage is adequate and that risks are mitigated, especially when we introduce new treatments into the practice. 5. Treatment & Service Oversight Service Quality Control: Monitor and maintain high service standards for all treatments, conducting regular quality control checks and staff reviews. Technology & Equipment Maintenance: Ensure all medical equipment (e.g., lasers, injectables) is regularly serviced, calibrated, and in …

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