MSP IT Services Coordinator & Dispatcher

Titan Tech is a Managed Service Provider (MSP) supporting small and medium-sized businesses across Cincinnati and Northern Kentucky. We're looking for an organized, people-first Service Coordinator to keep our clients informed and our technicians on schedule. If you can juggle schedules, stay calm when the phone is ringing, and make sure nothing falls through the cracks, we'll teach you the rest. $20–$25/hr, based on experience · Full-time · On-site in Mason, OH · No IT experience required What you'll do Answer client calls and emails professionally, log every request, and set clear expectations on next steps Sort incoming requests by urgency and route them to the right technician Schedule and dispatch technicians for on-site visits, projects and follow-ups, and manage the team calendar Follow up with clients and technicians so every request gets closed out Keep client contact info, notes and appointment details accurate and up to date Coordinate with vendors on deliveries, warranty repairs and service appointments Help with light admin work such as ordering supplies and tracking equipment shipments What we're looking for 1+ years in dispatch, scheduling, service coordination, front desk or customer service Strong organization skills: you keep a clean calendar, track follow-ups and finish what you start Clear, friendly communication by phone and email, including with frustrated callers Comfortable with computers and quick to learn new software. You'll use a ticketing platform, Microsoft 365 and Teams every day Good judgment about what's urgent, and able to handle frequent interruptions IT or technical experience is a big plus (help desk, computer repair, IT classes or certifications) and may mean a higher starting rate Nice to have: experience with a ticketing or dispatch system, or an MSP, IT, HVAC or home services company Requirements Able to pass an FBI background check with fingerprinting Able to work on-site in Mason, OH, during business hours Additional benefits and details PTO: 2 weeks in your first year, 4 weeks after that Yearly performance-based bonus Financial planning assistance Paid training and room to grow Benefits begin after 90 days of employment. Pay: $20.00 - $25.00 per hour Expected hours: 40.0 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Professional development assistance Application Question(s): This is a full-time, on-site role in Mason, OH, during business hours. Can you reliably commute and work on site? Please note any availability restrictions. How many years of experience do you have in dispatch, scheduling, service coordination, front desk, or customer service? Briefly describe your responsibilities. IT experience is helpful but is not required. Two technicians are already booked. One client calls because their entire office is offline; another needs a new employee's computer set up for next week. In 3–5 sentences, explain how you would prioritize, coordinate with the technicians, and keep both clients informed. You do not need to solve the technical issue. What tools or process have you used to track appointments and follow-ups so requests do not fall through the cracks? Give one brief example. Experience with any scheduling, ticketing, CRM, calendar, or spreadsheet tool is welcome. Work Location: In person

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