Mortgage Fulfillment Specialist - Burlington, ON

About Us Better Mortgage Select is an award-winning, full-service mortgage brokerage recognized multiple times by Canadian Mortgage Professionals (CMP) as a Top Volume Broker. With over 20 years in the biz, we possess a strong lender network and a referral-based client base, as we are known for delivering exceptional, 'red carpet, VIP service' to anyone seeking a premium mortgage experience. We cater to all client types: first-time home buyers, seasoned real estate investors, commercial real estate, and everything in between. We’re growing our dream team — and we’re looking for one experienced Mortgage Fulfillment Specialist to join us. The Role This position is ideal for a detail-oriented, organized mortgage professional who thrives in a fast-paced environment. You will manage mortgage files from lender commitment through fulfillment of all conditions prior to closing, ensuring smooth transactions and an exceptional client experience. Key Responsibilities Collect and review client documentation per lender requirements Manage files from commitment to condition fulfillment Prepare signing packages Order and review appraisals Submit files to lenders and lawyers Ensure all conditions are satisfied prior to closing Maintain accurate records in Velocity and Zoho CRM What We’re Looking For Minimum 2+ years of mortgage industry experience (fulfillment preferred) Experience with Velocity or similar mortgage software Experience with Zoho CRM Strong organizational and time management skills High attention to detail and accuracy Ability to manage multiple files and deadlines Strong written and verbal communication skills Comfortable working in a paperless, tech-driven environment A strong commitment to delivering an exceptional client experience Assets: Zoho CRM, Velocity, Filogix, Microsoft O365, Kofax PDF Editor experience Why Join Us? Hybrid flexibility (2 days in Burlington office, 3 days remote) Established, award-winning brokerage Supportive, team-oriented culture Growing company with consistent file volume If you’re an experienced mortgage professional looking for stability and a driven team environment with an award-winning brokerage — we’d love to hear from you. Job Types: Full-time, Permanent Pay: $50,000.00-$65,000.00 per year Benefits: Casual dress Company events Dental care Extended health care On-site parking Paid time off Vision care Work from home Application question(s): This is a hybrid position requiring two days per week in our Burlington, ON office, with the remaining days worked remotely. Please acknowledge that you can accommodate a hybrid arrangement and have an adequate transportation plan to do so. Experience: mortgage: 2 years (required) Work Location: Hybrid remote in Burlington, ON

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