Mortgage Fulfillment Specialist

Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure. At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work. Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG. What’s in it for you as an employee of QFG? Health & wellbeing resources and programs Paid vacation, personal, and sick days for work-life balance Competitive compensation and benefits packages Work-life balance in a hybrid environment with at least 3 days in office Career growth and development opportunities Opportunities to contribute to community causes Work with diverse team members in an inclusive and collaborative environment This job posting is for an existing vacancy. We’re looking for our next Mortgage Fulfillment Specialist. Could It Be You? The Associate Residential Mortgage Underwriter is responsible for successfully supporting overall portfolio growth in an environment focused on operational and service excellence. This role is responsible for ensuring documentation relating to mortgage files are reviewed, verified, and completed in compliance with established credit policies, while adhering to service standards. Need more details? Keep reading… In this role, responsibilities include but are not limited to: Successfully contribute to the Residential Lending results, ensuring growth and profitability targets are being met. Review mortgage documentation to ensure each document is complete and accurate based on Questbank’s credit policies, procedures, and anti-money laundering requirements. Update mortgage applications to accurately reflect documentation provided and ensure the application continues to meet their lending authority. Maintain knowledge of Questbank residential mortgage underwriting policies, procedures and products. Instruct files to FCT and work together with Residential Funding to ensure timely closings. Communicate with internal contacts to ensure service level standards are met and foster positive relationships. Ensure mortgage statuses are accurate and communicated appropriately. Effectively partner with Mortgage Advisory (Alt-A) to deliver top of class experience to our partners. Work in collaboration with the Credit Quality Assurance and Funding teams to ensure targets are being met. Learn the company’s business practices, organizational structure and general policies and procedures. Ensure accurate record keeping and that all records are stored and retained to meet Company standards. Identify continuous improvement opportunities. Follow AML procedures on all files with an emphasis on “Know Your Client” rules. Proactively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conducts appropriate inquiries and investigations in relation to any such situation and ensures that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately. Adhere to compliance and operational risk controls in accordance with company’s policies and procedures. Effectively manage tasks and cases to adhere to predetermined Service Level Agreements. So are YOU our next Mortgage Fulfillment Specialist? You are if you have… Demonstrated ability to provide alternate solutions bas…

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