Mobility Engineer

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work. Job Title : Mobility Engineer Reporting To: Manager, End User Computing Work Schedule: Hybrid – Buffalo, NY The Mobility Engineer is responsible for the design, implementation, management, and continuous improvement of the organization's mobile and endpoint management solutions for iOS, iPadOS, and macOS devices. This role is heavily focused on engineering scalable, user-centric solutions that enhance the end-user experience while maintaining security, compliance, and operational excellence. The Mobility Engineer serves as the technical subject matter expert for Apple device management through Microsoft Intune and supports the lifecycle management of mobile devices and services. While providing escalated support when required, the primary focus of the role is engineering, automation, process development, documentation, and platform optimization. The role also manages the organization's Tangoe mobile service platform, including mobile line provisioning, inventory management, reporting, and carrier coordination. This role is hybrid based out of our East Aurora, NY offices. To be considered for the Mobility Engineer role, here's what you'll typically need to bring with you: Five (5) years of experience managing Apple devices in an enterprise environment. Five (5) years of experience administering Microsoft Intune. Experience managing iOS, iPadOS, and macOS devices at scale. Knowledge of Apple Business Manager and automated device enrollment. Experience with mobile device management (MDM), compliance policies, and endpoint security controls. Strong troubleshooting and analytical skills. Excellent written and verbal communication skills. Proven ability to create technical documentation and operational procedures. We would also prefer the Mobility Engineer to have the following skills and experience: Experience managing mobile carrier services and Tangoe platforms. Experience with Microsoft Entra ID, Conditional Access, and Zero Trust architectures. Experience with PowerShell, shell scripting, or automation tools. Microsoft Intune Administrator Associate certification. Apple Device Support or Apple Deployment certifications. As a Mobility Engineer, you will: Endpoint Engineering & Management Design, deploy, and maintain enterprise mobility management solutions using Microsoft Intune. Manage and support the full lifecycle of iOS, iPadOS, and macOS devices. Develop and maintain device enrollment, provisioning, configuration, compliance, and security policies. Implement and manage application deployment strategies for Apple devices. Evaluate, test, and deploy new endpoint management capabilities and platform enhancements. Build automation and self-service solutions that improve operational efficiency and end-user experience. Partner with cybersecurity teams to ensure compliance with corporate security standards and regulatory requirements. User Experience & Service Improvement Champion a user-first approach to mobility services and endpoint management. Continuously identify opportunities to improve device onboarding, application access, and overall user satisfaction. Reduce friction in technology experiences through simplification, automation, and proactive support strategies. Analyze user feedback and support trends to drive service enhancements and platform improvements. Documentation & Knowledge Management Create and maintain technical documentation, operational procedures, and support runbooks. Develop end-user guides, training materials, and self-service knowledge articles. Document engineering standards, deployment processes, and support workflows. Enable Site Support teams through clear document…

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