Mission Operations Manager

MISSION: Furnish Hope enhances lives with furnishings & household essentials. VISION: Transforming lives with the gift of hope. Furnish Hope is looking for an organized, people-centered leader to help bring clarity, coordination, and momentum to the operational side of our mission. This is a dynamic, hands-on role in an environment where priorities can shift quickly and no two days look exactly the same. The Mission Operations Manager is highly flexible and adaptable, able to anticipate needs, adjust plans, solve problems, and bring clarity and calm as circumstances change. Most importantly, this person leads with a people-first mindset , recognizing that how we do the work matters just as much as getting the work done. They balance operational excellence with warmth, patience, and compassion, ensuring volunteers, donors, recipients, customers, and community partners feel welcomed, valued, respected, and supported. At the heart of this role is leading through others . Our Mission Operations Manager equips volunteer leaders and teams to do meaningful work well. This person sees what needs to happen, turns those needs into clear priorities, communicates the plan, and makes sure people have the tools and information they need to succeed. If you love developing people, creating order, solving problems, and working in a hands-on, mission-driven environment, this may be a great fit. WHAT YOU'LL DO Lead the people, systems, and day-to-day operations that turn generosity into impact. Lead & Equip Volunteers Coach and support volunteer leads as they direct teams throughout the facility. Create clear priorities, project lists, expectations, and plans for volunteer shifts. Help develop confident volunteer leaders who can communicate, delegate, and problem-solve. Create an environment where volunteers feel welcomed, valued, informed, and equipped. Keep Operations Moving Coordinate the flow of donations, people, projects, and resources throughout the Donation & Distribution Center. Oversee areas including donation receiving, sorting, cleaning, furniture repair, loading, hospitality, and special projects. Anticipate upcoming needs, identify bottlenecks, and adjust priorities, people, and space as needed. Help maintain an organized, safe, welcoming, and functional facility. Coordinate Transportation & Logistics Oversee donation pickup scheduling and transportation needs, including deliveries and organizational projects. Coordinate drivers, volunteers, vehicles, trailers, routes, and schedules. Ensure transportation equipment is maintained and ready for use. Build Systems That Last Develop practical procedures, checklists, training resources, schedules, and operational systems. Partner with staff to strengthen volunteer onboarding, training, safety, and communication. Identify opportunities to improve efficiency and help Furnish Hope grow while protecting the relational culture at the heart of our work. WHO WE'RE LOOKING FOR You may be a great fit if you: Are a natural organizer who can see the big picture while keeping track of details. Know how to lead through people rather than trying to do everything yourself. Communicate clearly, follow through, and bring calm to a fast-moving environment. Enjoy coaching and developing volunteers and leaders. Are proactive, resourceful, flexible, and comfortable solving problems as they arise. Lead with warmth, professionalism, compassion, and respect. Are comfortable working in an active warehouse and distribution environment. This is a hands-on role. Candidates must have a valid driver's license, be comfortable driving Furnish Hope vehicles and towing/backing a trailer, and be willing and able to assist safely with furniture moving, loading, unloading, and other physical aspects of operations when needed. WHY FURNISH HOPE? At Furnish Hope, how we do the work matters just as much as the work itself. We believe every donor, volunteer, recipient, customer, and community partner should feel welcomed, value…

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