MID FDA Supervisor, Gateway Operations (Sun, 9:00am - 5:30pm/Mon - Thurs 11:00am - 7:30pm)
DHLWhat makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world. Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment to our business, to each other and to our global communities. DHL is dedicated to being a great place to work! Start YOUR career with DHL today… DHL Express is looking for an FDA Clearance Supervisor to join our team. The FDA Clearance Supervisor is responsible for the day-to-day operational management of the FDA Entry Writing team, ensuring consistent performance, compliance, and service quality. The role balances direct people leadership with customer-facing responsibilities and cross-functional collaboration. The FDA Clearance Supervisor acts as the operational anchor for the team, while driving continuous performance improvement and supporting the development of Leads into stronger leadership positions. Key Responsibilities: Manage daily team operations including workload intake, queue distribution, staffing, and closeouts to ensure consistent throughput and service levels Monitor incoming shipment volumes and oversee file assignment, partnering with Leads to ensure accurate routing and prioritization across standard and specialized workflows Track individual and team performance using reporting tools (e.g., Hourly Agent Transmission), identifying gaps and addressing productivity or quality concerns Provide ongoing coaching and performance management through desk reviews, feedback sessions, and direct engagement with team members Monitor workflow throughout the day and resolve operational issues such as system constraints, routing challenges, or data inconsistencies impacting clearance Serve as the escalation point for customer-related matters beyond the scope of Entry Writers and Leads, including support for Monthly & Quarterly business reviews and time-sensitive clearance issues Support customer onboarding and engagement by providing guidance on documentation requirements and FDA compliance expectations in partnership with Sales and Specialists Collaborate with Compliance and Specialists to ensure entry accuracy, FDA requirements, and Affirmations of Compliance are met Partner with internal teams (PGA Contact, Systems Workflows, Hub Operations, Consolidated Clearance, GREAT Audit) to resolve issues and maintain operational and data quality standards Manage administrative responsibilities including Kronos, scheduling, payroll, human resources, and performance documentation Skills & Qualifications: High School Diploma required Bachelor’s degree preferred (Logistics, Supply Chain, Business, or related field) 3 – 5 years of customs or FDA/PGA-related experience required FDA/PGA operational knowledge required 1 year of Lead or Supervisory experience preferred Customs compliance training or equivalent operational experience required Licensed Customs Broker designation a strong plus Strong leadership and coaching skills to support team performance and development Ability to manage multiple priorities in a fast-paced environment Problem-solving skills to address operational and system-related issues Data-driven mindset with ability to interpret performance metrics Effective communication across team members and stakeholders Ability to remain composed and provide direction in high-pressure situations Proficiency with Microsoft Office (Word, Excel, Outlook), database, and web-based applications Good oral and written communication, problem solving, and interpersonal skills This position requires access to secured airport areas. Selected candidates must be able to obtain and maintain a Security Identification Display Area (SIDA) badge, which includes passing a criminal history records check, fing…