Microsoft Dynamics 365 System Administrator

Essential Duties and Responsibilities Dynamics 365 Administration and Reliability Administer Dynamics 365 Finance, Supply Chain Management, and Warehouse Management configurations, workflows, system parameters, and approved application settings. Monitor application health, batch jobs, recurring processes, and system performance; investigate failures and coordinate timely resolution. Manage incidents and service requests, prioritize issues based on operational impact, and communicate status and resolution to affected teams. Coordinate updates, releases, environment refreshes, and deployments with IT and implementation partners; maintain change records, test results, and recovery plans. Manage configuration changes across development, test, and production environments using documented approval and release procedures. Warehouse and Inventory Systems Support Support receiving, putaway, replenishment, inventory transfers, cycle counting, picking, packing, and shipping processes in Dynamics 365. Support order planning, wave processing, order release, warehouse work creation, and mobile device workflows in partnership with warehouse operations. Maintain approved warehouse setup, including locations, location directives, work templates, wave templates, item tracking, and inventory status controls. Essential Duties and Responsibilities Continued Support lot and batch traceability, expiration date controls, first-expired-first-out inventory rotation, and inventory holds for food distribution operations. Investigate inventory discrepancies and transaction errors with Inventory Control; resolve root causes while preserving transaction history and audit trails. Support USDA operational requirements through accurate system configuration, inventory visibility, transaction records, and reporting. User Access and Security Administer user access, security roles, duties, and privileges according to approved requests and least-privilege principles. Coordinate onboarding, role changes, and timely removal of access; conduct periodic access reviews and support segregation of duties controls. Partner with IT on identity management, cybersecurity requirements, data protection, audit evidence, and business continuity planning. Data Management and Integrations Manage controlled data imports, exports, migrations, and approved mass updates using supported Dynamics 365 tools; validate results and reconcile exceptions. Monitor master data and transaction quality, including item, customer, vendor, warehouse, and inventory records; coordinate corrections with business owners. Monitor EDI, API, Dataverse, customer application, and reporting interfaces; investigate failures and coordinate resolution with technical partners. Maintain documentation of integration dependencies, error handling, reconciliation procedures, and assigned support responsibilities. Reporting and Process Improvement Develop and maintain operational reports and Power BI dashboards for inventory accuracy, order fulfillment, warehouse productivity, and program compliance. Gather business requirements, identify process gaps, and recommend practical configuration, reporting, and automation improvements. Support Power Apps and Power Automate solutions within approved governance and deployment standards. Coordinate functional testing and user acceptance testing; verify critical warehouse and financial processes before production changes. Work with external partners to define requirements, track deliverables, validate completed work, and resolve recurring system issues. Training and User Support Serve as the primary Dynamics 365 application support resource and coordinate escalation to IT, Microsoft support, or external partners as needed. Create and maintain user guides, standard operating procedures, configuration records, and a searchable support knowledge base. Train users on approved processes and provide hands-on support during implementations, go-lives, and operational changes. Requirement…

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