Microsoft Dynamics 365: CE Senior Technical Architect
Western ComputerThe Role The CE Technical Architect is a senior technical leader responsible for designing, building, and delivering Microsoft Dynamics 365 Customer Engagement (CE) and Power Platform solutions. This role combines deep technical expertise with client-facing consulting skills, helping organizations transform sales, service, marketing, and field operations through scalable, secure, and integrated solutions. The ideal candidate brings strong experience across Dynamics 365 CE, Power Platform, Dataverse, integrations, and application lifecycle management (ALM), while serving as a trusted advisor to clients, project teams, and executive stakeholders. This individual will lead technical solution design, oversee development activities, guide integration architecture decisions, and support presales efforts. Key Responsibilities Solution Design & Architecture Design, configure, and deploy Dynamics 365 CE solutions across: Sales Customer Service Field Service Marketing/Customer Insights Dataverse Translate business and functional requirements into scalable technical architectures and solution designs. Partner with Solution Architects, Functional Consultants, Business Analysts, and Project Managers to ensure successful delivery. Lead technical discovery sessions, workshops, fit-gap analyses, and solution design engagements. Development & Customization Design and develop custom CE components, including: C# plugins Custom workflow activities JavaScript client-side customizations Custom APIs Power Automate flows Architect and oversee broader Power Platform solutions including: Model-driven applications Canvas applications Power Pages Dataverse customizations and extensions Establish development standards, coding practices, and governance frameworks. Conduct design reviews, code reviews, and performance optimization activities. Integration Architecture Architect and support integrations between Dynamics 365 CE, ERP systems, and external applications. Lead Dual-write implementations between CE and Finance & Supply Chain Management, including: Table and field mapping Initial synchronization setup Monitoring and troubleshooting sync issues Performance optimization Conflict resolution Architect Business Central integrations using: Standard Dataverse connectors Power Automate Custom API-based integrations Build and support integrations utilizing: KingswaySoft Celigo Azure Logic Apps Azure Functions Azure Service Bus REST APIs and middleware platforms Advise clients on the most appropriate integration pattern based on data ownership, transaction volume, latency requirements, scalability, and long-term maintenance considerations. Data Migration & Deployment Design and execute data migration strategies for CE implementations. Lead deployment planning and release management activities. Implement Application Lifecycle Management (ALM) strategies using: Azure DevOps Power Platform Pipelines Managed solutions Solution layering best practices Establish Dev, Test, UAT, and Production deployment frameworks. AI & Copilot Solutions Design and deploy Copilot Studio agents and AI-powered experiences for: Sales teams Customer Service teams Field Service organizations Evaluate emerging Microsoft AI capabilities and recommend practical client use cases. Architect integrations between Copilot experiences and enterprise business systems. Technical Leadership Serve as the primary escalation point for complex technical issues and architecture decisions. Promote solution quality, scalability, security, and maintainability throughout project lifecycles. Collaborate closely with ERP architects and consultants on cross-platform solutions spanning CE, Business Central, and Finance & Supply Chain Management. Presales & Business Development Support sales and presales activities through: Solution demonstrations Discovery workshops Technical assessments Statement of Work (SOW) development Effort estimation and scope definition Provide technical guidance during proposal and sol…