Mgr, Supplier Onboarding

Company Summary Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we're just getting started! Primary Function: This role will own the Supplier Onboarding workstream for Zoro, with a focus on driving work forward in a way that will deliver a best in class assortment and fulfillment experience. This role requires the ability to leverage project management skills and a continuous improvement mindset to lead change and drive results. This role will lead work with internal and external partners to successfully onboard Zoro's supplier partners, while continuously identifying, developing and implementing process improvements within the Onboarding workstream. This role will collaborate closely with cross functional partners to identify what's most important and impactful to the business and our customers, and will be responsible for driving change within those areas of focus. This role will own the relationship with Zoro's third party EDI provider and work closely with them to monitor existing processes and continuously develop and execute process improvements. Duties and Responsibilities: Partner with internal and external stakeholders to efficiently onboard new supplier partners Collaborate with Category Management and Supplier Fulfillment teams to identify, scope, prioritize and implement Supplier Onboarding process improvements Own the relationship with Zoro's third-party EDI provider, driving effective communication and continuous process enhancement Partner with the Category Management team to identify pain points within current processes and prioritize work to drive continuous improvement in those areas, based on the changing needs of the business Work with Technology, Fulfillment and Category Management teams to drive solutions that will enable the best possible product offering and fulfillment experience for our customers Drive the development of project plans, business cases and roadmaps to communicate and manage onboarding initiatives cross functionally Maintain and update internal and external documentation, including supplier-facing materials such as fulfillment guides Manage and mentor the Sr. Supplier Onboarding Specialist, fostering their growth and aligning their efforts with the broader team's goals Qualifications: Bachelor's degree required 7+ years of experience in a related field with a strong track record of driving supplier partnerships and continuous improvement preferred Experience in distribution, online marketplaces, wholesale, e-commerce preferred Experience leading change through cross functional collaboration in process-driven environments Knowledge of change management and continuous improvement methodologies Skills and Competencies: Ability to work in a fast-paced, agile environment Ability to operationalize and scale solutions along with our growing assortment Experience analyzing data, building presentations and communicating effectively through data Project Management skills required Our Culture Zoro was founded in 2011 with a simple idea: make it easy for businesses to get the tools, parts, and supplies they need to keep things running. We've grown by staying curious, moving quickly, and solving everyday challenges in smart, practical ways. Backed by W.W. Grainger and inspired by our endless assortment business model, we're on a clear path toward our next big milestone: $2 billion in revenue—and beyond. At Zoro, we don't just follow a playbook—we help build it. You'll get to work on real problems with a supportive team that shares ideas freely, learns from each other, and celebrates wins together. Our culture is grounded in values that guide how we show up every day: Winning …

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