Mgr, Post Delivery Ops, PAC

DESCRIPTION AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. The Power & Cooling (PAC) team is seeking a senior leader to build and run the Post-Delivery organization — one of the three pillars of PAC Supply Chain Operations — accountable for getting every piece of Long Lead Equipment (LLE) from delivery through successful, on-time Power Facilities Hand Off (PFHO) at the scale AWS now builds. This is a broad, high-visibility leadership role: you will stand up a brand-new organization, lead leaders, set multi-year strategy, and own the outcome that gates every data center going live. The successful candidate is an experienced people leader who can operate at the strategic level with executives and across functions, while building the team, the mechanisms, and the culture that make on-time PFHO repeatable. As the leader of the Power and Cooling Post-Delivery organization, you will build and manage a team across multiple areas — across Inventory and Logistics, Field Service and Commissioning Support, the Critical Spare Parts program, and post-delivery Global Supply Managers (GSMs) — responsible for commissioning readiness and issue resolution across global operation. This organization owns the end-to-end (E2E) lifecycle of every piece of equipment from delivery through PFHO. Your primary responsibility is to drive successful, on-time PFHO on a global scale and to develop the leaders and the organization that deliver it — hiring and growing, setting a single strategy and quantifiable goals, and representing Post-Delivery to senior leadership and to partner organizations across Construction, Technical Infrastructure Program Managers (TIPMs), Design, Category Management, and suppliers. This is a transformational, build-it mandate rather than a steady-state operations job. Today post-delivery work is scattered across functions as a part-time responsibility; you will consolidate it into one accountable organization, set its operating model, and raise its performance as AWS scales — exercising the judgment to decide where to invest, what to escalate, and how to influence the functions upstream and downstream of you. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own projects through completion. Key job responsibilities Lead and build the organization — Hire, develop, and lead a team. Set direction and quantifiable goals, build the bench and succession for a largely new team, and establish a single, teachable standard of execution in place of individual improvisation. Developing leaders and growing the organization is the central, not peripheral, part of this role. Own on-time PFHO as a single-threaded leader — Carry end-to-end accountability for commissioning outcomes from delivery through PFHO, and be the senior escalation point and first line of defense for post-delivery construction and commissioning issues across the global build. Set the strategy — Own a multi-year Post-Delivery strategy anchored on a Site Equipment commissioning-readiness framework, deciding where to concentrate commissioning…

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