Merchandiser - Sales

The Sales Associate / Merchandiser will support the sales and merchandising activities of the cotton mill by coordinating with customers, sales teams, production, quality, planning, and logistics departments to ensure customer orders are processed and delivered accurately and on time. The position will be responsible for managing customer inquiries, quotations, order follow-up, production status, quality requirements, documentation, and shipment coordination. The ideal candidate should have an understanding of agricultural markets, manufacturing processes, customer service, and order management. Sales & Customer Coordination Communicate with existing and prospective customers regarding mill products. Respond to customer inquiries regarding product specifications, pricing, availability, lead times. Prepare and follow up on quotations, sales orders, purchase orders, and related documentation. Maintain professional relationships with customers and promptly address their questions or concerns. Assist the sales team in developing new customer accounts and maintaining existing business. Merchandising & Order Management Coordinate with production planning to confirm manufacturing schedules and delivery commitments. Monitor order progress from order confirmation through production, quality inspection, packing, and shipment. Provide customers with regular updates regarding order status and expected delivery dates. Maintain accurate order records and update internal systems or spreadsheets. Production Coordination Follow up on production schedules to ensure customer orders are completed according to agreed specifications. Escalate production delays, material shortages, quality concerns, or other issues to the appropriate manager. Coordinate with the quality department to ensure customer specifications and quality standards are met. Shipping & Documentation Coordinate with warehouse and logistics teams regarding finished goods availability and shipment schedules. Assist with preparation and verification of invoices, packing lists, shipping documents, certificates, and other customer-required documentation. Track shipments and communicate delivery information to customers. Follow up on export/import documentation when applicable. Sales Administration & Reporting Maintain customer databases, order status reports, sales records, and merchandising files. Prepare regular reports on orders, sales, pending shipments, production status, and customer requirements. Monitor customer forecasts and upcoming requirements to assist production and inventory planning. Support the sales manager with market information, customer feedback, and sales-related analysis. Required Qualifications Bachelor's degree or equivalent qualification in Agri-Business, Marketing, Supply Chain, Merchandising, or a related field . 1–3 years of experience in agricultural manufacturing, sales, sales, or a related industry preferred. Fresh graduates with relevant Agri-business or business education may also be considered for an entry-level position. Proficiency in Microsoft Office, particularly Excel, Word, and Outlook . Strong written and verbal communication skills. Good organizational and time-management skills. Ability to manage multiple customer orders and deadlines simultaneously. Key Skills & Competencies Customer service and relationship management Sales support Textile merchandising Order processing and follow-up Production coordination Negotiation and communication Attention to detail Problem-solving Time management Microsoft Excel and reporting Ability to work effectively with cross-functional teams Performance Indicators (KPIs) Customer order accuracy On-time order completion and shipment Customer response time Customer satisfaction and retention Order follow-up and documentation accuracy Reduction of order-related errors Sales support and achievement of assigned targets Timely resolution of customer and production issues This position is primarily office-base…

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