Merch Operations Specialist

JOB DETAILS Title Merch Operations Specialist Classification Exempt Department Artist Relations Reports to Director of Strategy and Development YOU ARE ACCOUNTABLE The Merch Operations Specialist owns the end-to-end operational backbone of Rimas Entertainment's merchandise business from vendor negotiation and production costing, through import/customs, inventory, and warehousing, to shipping and fulfillment for the online store. This role ensures every merch project lands on time, on budget, and at the right margin, working in close coordination with the Product Strategist, Legal, Accounting/CPA, and artist and touring teams. Key Performance Indicators: Approved per-product costing before each production order. Actual margin vs. projected margin per project. Percentage of products arriving at the warehouse on the planned date. Average customer delivery time and percentage of orders with incidents. Inventory accuracy and level of non-moving stock. [Monthly] operations, cost, and inventory report. YOUR IMPACT TO OUR BUSINESS Vendors & Contracts Negotiate pricing, payment terms, lead times, and minimums with manufacturers and suppliers. Manage contracts, purchase orders, and agreements with suppliers, 3PLs, and carriers, in coordination with Legal. Maintain a base of alternate suppliers to avoid single-vendor dependency. Evaluate vendor performance (quality, on-time delivery, cost). Import, Taxes & Customs Coordinate product importation: documentation, tariff classification, duties, and customs clearance alongside customs brokers. Ensure sales, use, and import tax treatment is clear by market, in coordination with the CPA. Anticipate customs costs and timelines within the planning of each project. Inventory & Warehousing Manage the relationship with the warehouse or 3PL. Control inventory levels, counts, shrinkage, and turnover. Define reorder points and prevent both stockouts and excess inventory. Shipping & Fulfillment Ensure online store orders are processed and delivered within promised timeframes. Negotiate rates and define domestic and international shipping options. Manage incidents: delays, losses, returns, and claims. Planning Build the operational calendar for each project working backward from the launch date, including production, transit, customs, and warehouse arrival. Flag early when a launch date is at risk. General responsibilities: Fulfill the job's duties and obligations by the company's rules. Comply with the safety and health measures established by the company. Refrain from engaging in improper, disorderly, criminal, or immoral conduct that reasonably may affect the company's best interests. Comply with the orders and instructions of the company in the regular exercise of its executive powers and managerial discretion. Abstain from competing in the company's business activities. Contribute to increase the productivity and competitiveness of the company. Satisfactorily fulfill all those duties that derive from the contract of employment and with the rules and procedures established by the company. MUSIC TO RIMAS Your passion Passionate about music and entertainment. Experience understanding client needs and providing an innovative solution approach. A high degree of self-motivation. Your creativity Ability to create new standards and ways of doing things with an innovative and hacker attitude. Proven ability to process high volumes of data with speed and accuracy. Innovative thinking and the ability to generate creative marketing ideas. Your knowledge and experience Bachelor’s degree in marketing, operational management or advertising. 2–4 years in e-commerce, logistics or supply chain. Experience in operations, supply chain, or logistics for physical products, ideally in fashion, merch, retail, or e-commerce. Hands-on experience with importation and customs, particularly between the United States and Puerto Rico, and with international shipping. Strong analytical and organizational skills Experie…

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