Medical Transportation Driver

EMPLOYEE RISK FACTOR: Ill Performs tasks that do not routinely involve exposure to blood, body fluids or tissues, and are not called on to perform or assist in emergency medical care or first aid to be potentially exposed in any other way as a condition of employment. SUMMARY: The Medical Transportation Driver provides professional, reliable, and compassionate transportation services to ensure patients have access to medical appointments, treatment programs, and supportive services. This position assists clients with mobility needs, coordinates transportation activities, maintains accurate documentation and reporting, and ensures compliance with all safety, infection control, confidentiality, and organizational requirements. Through excellent customer service and a patient-centered approach, the Medical Transportation Driver supports continuity of care, reduces barriers to healthcare access, and promotes positive client outcomes. SUPERVISION RECEIVED: 1. Support Services Coordinator 2. ACC -Director of Client Services SUPERVISION EXERCISED: 1. None ESSENTIAL DUTIES & RESPONSIBILTIES: Must display and set the example with excellent customer service skills, common courtesy maintaining eye contact and displaying active listening skills towards clientele, staff, funders and the general public at all times. Transports patients to and from outpatient medical appointments, clinics, and related services in a reliable, timely, and courteous manner. Assist patients entering and exiting the vehicle, including securing wheelchairs, walkers, and other mobility devices using proper safety procedures. Ensure all passengers are properly secured with seatbelts or restraints prior to vehicle movement. Maintain strict adherence to all traffic laws, safe driving practices, and organizational transportation policies. Perform pre-trip and post-trip vehicle inspections; report maintenance issues, safety concerns, or incidents immediately. Prepares, completes, and submits vehicle maintenance checklist on a daily basis. Keep vehicles clean and in good working condition in accordance with infection control and safety protocols. Performs daily cleaning and sanitization of agency vehicles in accordance with established infection prevention, sanitation, and safety standards to maintain a safe environment and minimize cross-contamination risks. Communicate effectively with dispatch, clinic staff, and patients regarding schedules, delays, or changes. Coordinate travel activities with other staff who can assist with client transportation as necessary. Operates radio, cell telephone or similar device to communicate with base station or other vehicles to report disruption of service. Follow assigned routes and schedules while adjusting for traffic, weather, and patient needs. Provide excellent customer service with a respectful, patient-centered approach, especially when working with elderly, disabled, or medically vulnerable populations. Maintain patient confidentiality and comply with HIPAA regulations at all times. Observe and report changes in patient condition or safety concerns to appropriate staff. Respond appropriately to emergencies, accidents, or breakdowns, including contacting emergency services when necessary and following organizational protocols. Use basic first aid or CPR if needed and within scope of training. Support care coordination by ensuring patients arrive on time for appointments, helping reduce missed visits and improving continuity of care. Review transportation request forms and schedules transportation routes daily.Must prepare individual daily transportation route per service area with flexibility to assist other areas as needed. Perform other duties assigned to support the transportation program and overall patient care. Maintain daily documentation (case note, service entry) into current data system. Maintain accurate transportation logs/records of travel in agency vehicle (i.e. date, beginning mileage, ending mileage, trip dest…

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