Medical Transportation Dispatcher

Are you pursuing an exciting career in EMS? Do you want to make a difference in your community? Apply to join TriCare Medical Transportation’s growing team as a Dispatcher today! 

 TriCare Medical Transportation is South Jersey’s premier medical transportation company. We are a large-scale 24/7 operation with over 300 employees and 130 vehicles, providing service from our headquarters in Pleasantville, NJ and two satellite locations in Vineland and Cherry Hill. TriCare is a trusted provider of non-emergency medical transportation services, committed to helping individuals with mobility challenges get to and from medical appointments safely and on time.

 WHAT YOU’LL DO

As a Dispatcher, your role is vital to our operations, ensuring timely and efficient scheduling and routing of drivers and vehicles while maintaining excellent customer service and coordination.

· Dispatch wheelchair-accessible vans to transport clients to medical appointments.

· Coordinate daily routes for drivers based on efficiency and timeliness.

· Monitor trip progress and adjust schedules as needed due to traffic, cancellations, or delays.

· Communicate clearly and professionally with clients, drivers, caregivers, and medical offices.

· Use dispatching software or GPS systems to track vehicle locations and maintain records.

· Respond to urgent transportation issues and resolve conflicts or service delays.

· Ensure compliance with company protocols and HIPAA regulations.

WHAT YOU’LL NEED 

· Prior dispatching experience preferred, especially in NEMT, EMS, or logistics.

· Strong knowledge of local geography and transportation routes.

· Excellent communication and problem-solving skills.

· Proficient with dispatch software, GPS tracking, and basic computer skills.

· Ability to multitask in a fast-paced environment.

· Empathy and professionalism when dealing with passengers with special mobility or medical needs.

· Clean background check

· Negative drug screening  

PERKS

• Competitive compensation $18.00-$20.00hr based on experience
• Benefits package (Medical, Dental & Vision Insurance) Health Benefits starting at $10.00 weekly
• Paid time off (PTO)
• 401(k) after 6 months of service
• Opportunities for growth and advancement
• $5000 Tuition Reimbursement

JOB TYPE: Full-time  2 shifts available Monday -Friday 8am -4pm / Monday - Friday 1pm - 9pm 

TriCare Medical Transportation is an Equal Opportunity Employer