Medical Supply Fulfillment Specialist

About Parkway Sleep Health Centers Parkway Sleep Health Centers is a growing healthcare organization dedicated to improving patients' lives through comprehensive sleep medicine services and durable medical equipment (DME). We are seeking a dependable, highly organized, and detail-oriented Medical Supply Fulfillment Specialist to manage our CPAP/BPAP supply replacement program. This position is responsible for coordinating the entire resupply process, including patient outreach, insurance verification, obtaining required authorizations, processing orders, collecting payments, and preparing supplies for shipment. The ideal candidate is comfortable working in a fast-paced medical office, managing multiple responsibilities, and providing exceptional patient service. Key Responsibilities Patient Outreach & Resupply Coordination Proactively contact patients who are eligible for replacement CPAP/BPAP supplies. Educate patients regarding replacement supply schedules, insurance coverage, and ordering procedures. Process incoming patient supply requests and coordinate recurring resupply orders. Maintain accurate records of patient communications, orders, and follow-up activities. Address patient questions regarding supplies, orders, and shipment status. Insurance Verification & Authorizations Verify insurance eligibility, benefits, and coverage requirements before processing orders. Obtain prior authorizations when required by insurance carriers. Review documentation to ensure orders meet insurance and medical necessity requirements. Identify and resolve insurance-related issues that may delay supply fulfillment. Communicate patient financial responsibilities, including deductibles, copayments, and coinsurance. Order Processing & Shipping Accurately process CPAP/BPAP replacement supply orders. Verify supply quantities, product compatibility, and patient information before shipment. Collect required patient payments and obtain financial acknowledgments before releasing orders. Prepare, package, and ship medical supplies in accordance with company procedures. Generate shipping labels, track packages, and resolve delivery issues. Maintain organized inventory and notify management of supply shortages. Ensure timely and accurate fulfillment of patient orders. Administrative & Compliance Responsibilities Maintain accurate documentation in the electronic health record system. Ensure all required insurance, patient, and shipping documentation is completed. Follow HIPAA regulations and company policies. Work closely with billing, clinical staff, and management to resolve order-related concerns. Monitor pending orders and follow up to prevent unnecessary delays. Assist with additional administrative responsibilities as needed. Qualifications Required High school diploma or GED. Medical Office Experience Previous experience in customer service, administrative support, order processing, or a related field. Strong organizational skills and attention to detail. Excellent written and verbal communication skills. Ability to manage multiple tasks and meet deadlines. Comfortable using computers and learning new software systems. Ability to work independently and take ownership of assigned responsibilities. Preferred Previous experience in a DME company. Knowledge of medical insurance verification and prior authorizations. Familiarity with CPAP/BPAP equipment and replacement supplies. Experience with eClinicalWorks or similar electronic health record systems. Experience processing medical supply orders and coordinating shipments. Understanding of insurance documentation and medical necessity requirements. What We're Looking For We are looking for someone who is proactive, dependable, and takes pride in accuracy and efficiency. The successful candidate will be comfortable communicating with patients, managing a high volume of orders, resolving problems independently, and ensuring patients receive their medically necessary supplies without unnecessary delay…

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