Medical Office Assistant

Job Title: Medical Office Assistant Location: Torrent (Redstone) Medical Centre (#1180-235 Red Embers Way NE Calgary AB) Job Type: Full-time, Permanent Job Summary: We are seeking a dedicated and experienced Medical Office Assistant to oversee the day-to-day operations of our Medical clinic. A Medical Office Assistant plays a crucial role in ensuring the smooth operation of the Medical clinic. A minimum of 3 Years experience in a community clinic is preferred. Administrative Duties: Patient Reception: Greet and check in patients, ensuring they complete necessary paperwork and have a positive first impression of the office. Appointment Scheduling: Manage patient appointments, including scheduling, rescheduling, and cancellations. Medical Records Management: Maintain patient records, ensuring they are accurate, confidential, and up-to-date. Billing and Coding: Assist with medical billing and coding tasks, including verifying insurance information and submitting claims. Insurance Verification: Verify patient's provincial insurance coverage and benefits, explaining them to patients when necessary. Front Desk Operations: Answer phones, respond to inquiries, and direct calls to the appropriate healthcare professionals. Inventory Management: Order and maintain office supplies and equipment as needed. Payment Processing: Collect co-payments and payments from patients, as well as reconcile daily financial transactions. Data Entry: Enter patient information and medical records into electronic health/medical record (EHR/EMR) systems accurately. Filing and Organizing: Keep office files, documents, and medical records organized and easily accessible. Clinical Duties: Vital Signs: Record and document patients' vital signs such as blood pressure, pulse, temperature, and weight. Assisting with Examinations: Prepare examination rooms, assist healthcare providers during exams, and clean and restock rooms after use. Specimen Collection: Assist Nurse/Doctors to Collect and prepare specimens for laboratory testing. Patient Education: Provide basic patient education on topics like medications, procedures, and post-treatment care. Medical Equipment Maintenance: Ensure medical equipment is clean, functional, and properly sterilized. Communication and Customer Service: Patient Communication: Interact with patients and their families in a professional, compassionate, and empathetic manner. Provider Communication: Act as a liaison between patients and healthcare providers, relaying messages and ensuring clear communication. Referral Coordination: Assist in coordinating patient referrals to specialists when needed. Problem Solving: Address patient concerns and resolve administrative issues effectively. Regulatory Compliance: Stay up-to-date with medical office regulations and compliance requirements. Technology Proficiency: Electronic Health/Medical Records (EHR/EMR): Be proficient in using EHR/EMR system for patient data management. MS Office Software: MS Word, Excel, Power point, etc. Qualifications: Education: Medical Office Assistant certification. Medical Knowledge: Basic knowledge of medical terminology, procedures, and healthcare systems. Interpersonal Skills: Strong communication and interpersonal skills, with a focus on patient care and customer service. Organizational Skills: Excellent organizational skills to manage patient records and administrative tasks efficiently. Attention to Detail: High level of accuracy and attention to detail in all tasks, including data entry and record-keeping. How to Apply: Interested candidates should submit their resume, cover letter, and any relevant certifications to admin@torrentmedical.com or apply through INDEED. Job Types: Full-time, Permanent Pay: From $18.00 per hour Work Location: In person

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