Medical Front Office Coordinator

Medical Front Office Coordinator Location: Atlanta Metropolitan Area Employment Type: Full-Time Schedule: Monday–Friday, 7:00 AM–3:30 PM Compensation: $20–$22 per hour, based on experience and qualifications About One On One Physical Therapy One On One Physical Therapy is a patient-centered healthcare practice dedicated to delivering exceptional rehabilitative care through personalized treatment plans and outstanding customer service. Located in the Atlanta Metropolitan Area, we help patients recover from injury, improve mobility, and achieve their health and wellness goals. Our team is committed to creating a welcoming environment where patients receive compassionate care and individualized attention from their first phone call through their successful completion of treatment. We are seeking a motivated, organized, and customer-focused Medical Front Office Coordinator to join our growing team. This position serves as the face of our clinic and plays a critical role in ensuring an exceptional patient experience while supporting the daily operations of the practice. Position Summary The Medical Front Office Coordinator is responsible for managing front desk operations, coordinating patient scheduling, verifying insurance benefits, maintaining accurate records, and providing outstanding customer service. The ideal candidate is detail-oriented, professional, dependable, and comfortable working in a fast-paced healthcare environment. Key ResponsibilitiesPatient Relations & Customer Service Serve as the first point of contact for patients, visitors, and referral sources. Greet patients warmly and maintain a professional, welcoming atmosphere. Assist patients with questions regarding appointments, paperwork, insurance, and clinic procedures. Resolve patient concerns professionally and escalate issues when appropriate. Scheduling & Administrative Support Schedule, confirm, and manage patient appointments efficiently. Coordinate evaluations, follow-up visits, and treatment schedules. Monitor provider schedules to maximize clinic productivity and patient access. Manage incoming and outgoing phone calls, emails, and other communications. Insurance Verification & Billing Support Verify insurance eligibility, benefits, and authorization requirements. Obtain and track referrals and prior authorizations as needed. Collect co-pays, deductibles, and outstanding patient balances. Assist with insurance-related inquiries and communicate coverage information to patients. Medical Records & Documentation Maintain accurate patient demographic and insurance information. Ensure all patient documentation is complete and compliant with clinic policies. Manage electronic medical records (EMR) and maintain confidentiality in accordance with HIPAA regulations. Scan, upload, and organize patient records and correspondence. Clinic Operations Support therapists and clinical staff with administrative needs. Monitor office supplies and assist with inventory management. Maintain a clean, organized, and professional front office environment. Participate in process improvement initiatives that enhance patient satisfaction and operational efficiency. QualificationsRequired High school diploma or equivalent. Minimum of 1 year of customer service, administrative, or medical office experience. Strong verbal and written communication skills. Excellent organizational skills and attention to detail. Proficiency with computers, scheduling software, Microsoft Office, and electronic medical record systems. Ability to multitask and prioritize responsibilities in a fast-paced environment. Professional demeanor and commitment to exceptional patient service. Preferred Previous experience in a medical office, physical therapy clinic, chiropractic office, or other healthcare setting. Knowledge of medical terminology and insurance verification processes. Experience working with EMR systems and practice management software. Understanding of physical therapy servic…

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