Medical Assistant – Back Office & Patient Support

Medical Assistant – Back Office & Patient Support Location: Encinitas, CA Employment Type: Full-Time | Monday–Friday Compensation: $24 - $27 per hour, depending on experience Company: Solcere Natural Medicine About Solcere Solcere is an integrative and functional medicine clinic specializing in brain health, cognitive wellness, and personalized patient care. Led by Dr. Heather Sandison ND, our team is dedicated to helping patients and their families thrive through a comprehensive, collaborative approach to healthcare. We are looking for a motivated, detail-oriented Medical Assistant to join our team and support the daily operations of our clinic. This is a versatile position primarily focused on back-office operations, including supplement and medication shipments, laboratory coordination, and administrative support. The ideal candidate is organized, dependable, comfortable working in a fast-paced environment, and eager to learn. The Medical Assistant will report to the Office Manager and work closely with our front desk and laboratory teams to ensure a seamless patient experience. Key ResponsibilitiesBack Office Operations (Primary Focus) Prepare, package, and coordinate shipments of supplements, peptides, and laboratory samples. Ensure shipments are accurate, properly documented, and processed in a timely manner. Maintain organized shipping records, track deliveries, and assist with resolving shipping issues. Support inventory management, including monitoring stock levels, organizing supplies, and identifying replenishment needs. Assist with administrative tasks, documentation, and coordination between clinical and operational teams. Help maintain an organized, efficient, and well-stocked back-office environment. Laboratory Support Prepare and organize laboratory requisitions and related documentation. Assist laboratory staff with supply management, inventory tracking, and administrative coordination. Coordinate the packaging and shipment of laboratory specimens in accordance with applicable procedures and training. Help identify and resolve missing information or documentation that could delay laboratory processing. Support the laboratory team in maintaining accurate records and efficient workflows. Front Desk & Patient Support Welcome patients and assist with check-in and check-out procedures. Answer incoming calls, respond to patient inquiries, and assist with scheduling appointments. Process patient payments and support supplement purchases. Assist with patient communications, emails, and administrative requests. Provide front desk coverage as needed and collaborate with team members to maintain a positive patient experience. Qualifications Required: Medical Assistant certification. Strong organizational skills and attention to detail. Excellent written and verbal communication skills. Comfortable using computers and learning new software systems. Ability to multitask, prioritize responsibilities, and follow established procedures. Dependable, proactive, and willing to assist across different areas of the clinic. A patient-centered attitude and a collaborative approach to teamwork. Preferred, but Not Required: Previous experience in a medical office or healthcare setting. Experience with electronic health record (EHR) systems. Phlebotomy training or certification. Experience with inventory management, shipping logistics, or laboratory coordination. Familiarity with functional or integrative medicine. Entry-level candidates are welcome. We are happy to provide training to the right candidate who demonstrates initiative, reliability, and a willingness to learn. Compensation & Benefits Hourly Pay: $24 - $27, depending on qualifications and experience. Schedule: Full-time, Monday through Friday, 9 am - 5 pm Paid Time Off: PTO accrued up to 80 hours vacation and 40 hours sick time in accordance with CA state law. Health Insurance: Employer contribution of up to $400 toward CCSB health insurance plan, available aft…

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