Materials Test Technician at Antioch Warehouse

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world. ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations. For more information about our services please visit clearcaptions.com. The kind of people we look for: Versatile people who thrive on variety and challenge Excited about working in a fast-paced environment. Innate problem solvers who want to grow in a flexible, collaborative culture. Takes initiative, pushes boundaries, motivated to innovate. Individuals with a growth mindset who want to use their learning and relationship-building skills. Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality. Summary: The Materials Test Technician is responsible for conducting functional testing (e.g., audio, connections, operating system [OS]) and cosmetic inspections (e.g., physical damage or defects). This may include disassembly, detailed examination, and analysis of potential manufacturing defects. The role is detail-oriented and adaptable to pivot as business priorities shift. What This Role Does: Performs and documents comprehensive quality inspections and functional testing of returned phones to identify cosmetic and functional issues, verify that all features meet Equivalent to New (ETN) standards before refurbishment, and identify, record, and escalate defects, discrepancies, and potential quality issues. Grades all returned company assets for refurbishment or e-waste based on cosmetic and functional condition. Assists with reverse engineering of returned phones to identify and report defects or bugs. Communicates findings clearly with Engineering, Product Development, and Management. Ensures Return Merchandise Authorization (RMA) cases meet triage requirements before processing support requests. Presents findings, bug reports, system issues, and process improvement suggestions to management. Monitors for unusual account or device activity and escalates as necessary. Collaborates with cross-functional teams to quickly identify and resolve issues that impact device triage or customer support. Responds promptly to management requests while maintaining ongoing responsibilities. Assists with cross-functional warehouse responsibilities from time to time as assigned by management. Performs other duties as assigned. What You Will Bring: A high school diploma or equivalent is required. A minimum of two (2) years of hands-on experience with mobile devices (e.g., smartphones, tablets) is required. Familiarity with Windows OS and iOS environments. Ability to learn and apply new programs and software with general instruction, demonstrating adaptability and accuracy in use. Basic understanding of warehouse operations and sanitation standards that ensure a safe, organized, and compliant work environment. Ability to work independently, manage time effectively, and prioritize multiple tasks. Ability to guide and support others through collaboration, including assisting teammates and contributing to shared processes, t…

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