Materials Management Customer Service

Customer Service Clerk RESRG Automotive | Newbern, Tennessee | Hourly, Non-Exempt At the interface of design, engineering and supply logistics, REHAU Automotive and SRG Global combine to form RESRG, a leading global supplier of coated exterior systems and components. RESRG Automotive is seeking a Customer Service Clerk to join our team at our Newbern, Tennessee facility. Your Job The Customer Service Clerk serves as a key point of contact between RESRG Automotive, its customers, and internal departments. This role processes customer orders, maintains accurate records, coordinates customer requirements, and supports timely communication regarding order status, delivery schedules, and customer concerns. What You Will Do in Your Role Process and maintain customer orders, releases, shipment schedules, and related documentation. Monitor customer demand and communicate changes to production, planning, logistics, quality, and other appropriate departments. Respond to customer inquiries regarding orders, shipments, delivery status, and discrepancies. Coordinate with internal teams to support accurate and on-time delivery. Maintain customer records, pricing information, order data, and customer portal information. Prepare and distribute customer reports, forecasts, and order status updates. Assist in resolving order, shipping, invoicing, and inventory concerns. Track customer scorecards, delivery performance, and customer-specific requirements. Support new product launches and engineering changes by coordinating customer requirements with internal teams. Follow company policies, quality standards, safety requirements, and customer-specific procedures. Perform other duties as assigned. Who You Are (Basic Qualifications) High school diploma or GED. One or more years of customer service, administrative support, logistics, scheduling, or manufacturing experience. Experience using Microsoft Office, including Outlook, Word, and Excel. Strong written and verbal communication skills. Ability to organize multiple priorities, maintain accurate records, and meet deadlines in a fast-paced environment. Ability to work collaboratively with customers and cross-functional teams. What Will Put You Ahead Associate degree in business, supply chain, or a related field. Previous customer service experience in automotive manufacturing. Experience with ERP or MRP systems and automotive customer portals. Knowledge of inventory, production scheduling, shipping, or material planning processes. Familiarity with IATF 16949 or automotive quality systems. Our Benefits Our goal is for each employee and their family to live fulfilling and healthy lives. We provide resources and support that promote physical, financial, and emotional wellbeing. Our benefits may include medical, dental, and vision coverage; flexible spending and health savings accounts; life insurance; accidental death and dismemberment coverage; disability coverage; retirement benefits; paid vacation and time off; educational assistance; paid parental leave; and adoption assistance, subject to plan eligibility and terms.

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