Material Support & Services Agent I - Contract

POSITION SUMMARY We are seeking a skilled and motivated Repair Management Specialist to join our team. The ideal candidate will have a proven ability to lead process improvements and communicate effectively with both internal and external stakeholders. This role requires a proactive individual with a data-driven mindset and advanced technical skills to support the Repair Management team and drive operational efficiency. JOB RESPONSIBLITIES Follow up with vendors to obtain repair quotes. Interaction with vendors and internal areas to dispute quotes. May need to generate Purchase Orders according to Embraer policies. Assist the Repair Management team with the activities of the area. Interact internally and externally to expedite repaired parts return to Embraer and its customers. Support meetings and conference calls related to the Repair Management activities. Support the Repair Management team and leadership with reports. Work to solve discrepancies related to the repair management activities/paperwork. ➢ Participate in special projects - Kaizen. Update operational systems with repair information. Continually seeks opportunities to improve process flow and work efficiency. Performs other tasks related to the Repair Management team as requested periodically. Structure processes, aiming for simplicity through automation of routines and tasks. Implement, manage, and serve reports and visibility for Embraer's after-sales repair and asset management area with high availability. ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES Education: Bachelor's degree in Business Administration, Economics, and similar areas (Desirable) Experience: Generally, at least 3 years of customer service experience or supply chain & procurement. Knowledge, Skills & Abilities: Assignments require basic knowledge of a technical or functional area. Rapid learning and application of new information and concepts within the functional area takes place. Aeronautical familiarization (Desirable) Strong communication and analytical skills, with the ability to lead discussions and drive process improvements. Data-driven mindset capable of performing complex data analyses and presenting results clearly and concisely. Demonstrate negotiation techniques and customer services abilities. Organized and detailed oriented Team player Sense of urgency Process Discipline Comprehends value-based management fundamentals (Shareholder Satisfaction x Customer Satisfaction x Employee Satisfaction) and employment law (sexual harassment, disability, discrimination, labor laws, etc.). Proficient in Outlook, internet browsers, Microsoft office (Word, Advanced Excel, and Power Point), SAP. English language fluency Working Conditions / Environment/ Special Requirements Ability to work in a safe, professional manner, adhering to all regulatory requirements, including OSHA, EPA, State, and Federal regulations. GENERAL COMMITMENT FOR ALL EMPLOYEES Commitment to company values and compliance with department norms, policies, directives, and procedures. Incorporates Lean and P3E processes and concepts into daily activities. Strive for continuous improvement of processes and procedures. Honors and protects confidential and proprietary documents and information. Satisfies work schedule requirements. The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee. Performs other duties as assigned. Embraer is an Equal Opportunity Employer.

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