Master Scheduler

Position Summary

The Master Scheduler is responsible for developing, maintaining, and communicating production schedules that support customer delivery requirements, work center capacity, material availability, and operational priorities. This position serves as a key liaison between Production, Customer Service, Purchasing, and plant leadership to ensure customer commitments are aligned with accurate ERP data, current production status, and realistic capacity planning.The Master Scheduler performs capacity analysis, identifies scheduling constraints and material risks, supports schedule adherence, and drives continuous improvements in production flow, lead times, and on-time delivery performance.

Essential Duties and Responsibilities

The following duties are representative of the position and are not intended to be all-inclusive. Additional responsibilities may be assigned as needed.

• Develop, maintain, communicate, and adjust production schedules to meet customer requirements while balancing capacity, material availability, and operational priorities.
• Maintain accurate production scheduling information, order status, and priority updates within the ERP system.
• Serve as the primary scheduling liaison between Production, Customer Service, Purchasing, and plant leadership.
• Collaborate with Customer Service to provide realistic ship dates and communicate schedule changes when customer commitments are at risk.
• Participate in daily production, scheduling, and cross-functional meetings to review priorities, constraints, schedule changes, and customer-impacting risks.
• Partner with production supervisors to communicate daily priorities, resolve scheduling issues, and ensure work centers understand expectations and deliverables.
• Review, prioritize, and communicate urgent and escalated customer orders.
• Expedite and prioritize shop orders to support on-time delivery and recovery efforts.
• Make recommendations regarding the release, deferment, cancellation, or prioritization of work based on demand, capacity, material availability, and customer needs.
• Conduct work center capacity analysis to identify constraints, labor requirements, material risks, and scheduling conflicts.
• Escalate and support resolution of capacity constraints, material shortages, and scheduling issues affecting customer commitments.
• Investigate and resolve production quantity discrepancies and make necessary system corrections.
• Partner with Manufacturing, Purchasing, Customer Service, and other support functions regarding production planning, material status, and schedule adjustments.
• Monitor schedule adherence and communicate deviations, recovery plans, and revised timelines to stakeholders.
• Support continuous improvement initiatives focused on schedule accuracy, production flow, lead times, resource utilization, and on-time delivery.
• Maintain compliance with all company safety policies and OSHA regulations.
• Serve as backup support for the Production Scheduler/Planner and Production Support Coordinator.
• Perform other duties as assigned.

Qualifications

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.

Education and Experience

• High school diploma or GED required.
• Minimum of five (5) years of related scheduling, production planning, manufacturing, or supply chain experience preferred.
• Equivalent combinations of education, training, and experience may be considered.

Knowledge, Skills, and Abilities

• Experience working with ERP/MRP systems and Microsoft Office applications.
• Strong production scheduling and planning capabilities.
• Excellent organizational, analytical, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced manufacturing environment.
• Strong written and verbal communication skills.
• Effective interpersonal skills with the ability to build relationships across all levels of the organization.
• Ability to work independently and collaboratively within a team environment.
• Ability to understand work orders, production processes, and manufacturing procedures.
• Demonstrated flexibility and adaptability when managing changing priorities.
• Ability to work effectively with diverse personalities and departments.

Physical Requirements

• Regular use of hands and fingers for handling, operating, and manipulating equipment and computer systems.
• Frequent standing, walking, reaching, hearing, and communicating.
• Occasional sitting.
• Ability to lift and/or move up to 25 pounds.
• Specific vision abilities include close vision and focus adjustment.
• Work is performed in both office and manufacturing environments.
• Exposure to production floor noise may occur.

Disclaimer

The statements contained herein are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position