Marine Service Operations Coordinator

JOB ADVERTISEMENT: SERVICE OPERATIONS COORDINATOR

LOCATION: North Vancouver, BC

SALARY: $29.08 -  $35.93

Are you a highly organized and proactive professional with a passion for marine operations? Our valued client, Ignition Marine, is seeking to fill a brand new position, Service Operations Coordinator, to support the service team. In this critical role reporting to the Project Manager, you will be the organizational hub of the service department, providing overall administrative support. You will also coordinate technician scheduling, assist with service-related communications, and ensure complete operational readiness for upcoming work. By maintaining workflow efficiency, you will directly ensure that technicians have the information and materials they need to execute world-class marine service on time.

WHY JOIN IGNITION MARINE SERVICES?

Ignition Marine is an ISO 9001-accredited marine solutions provider based in North Vancouver that delivers comprehensive services for vessels ranging from recreational to commercial ships. Acting as a premier "Pacific Northwest Marine Centre," the company specializes in yacht sales and brokerage while operating a full-service technical department that handles mechanical engine repairs, electrical systems, structural fibreglass fabrication, and complete vessel refits. The broad scope of expertise extends to specialized offerings such as marine repowering, insurance claim repairs, professional skipper services, and canvas fabrication, all supported by a team of certified marine engineers and technicians focused on high-performance quality control.

WHAT YOU WILL DO:

You are the organizational anchor of the service team. Your coordination ensures that no detail is missed and workflows remain uninterrupted. Specific responsibilities include:

• Scheduling & Work Coordination: Assist the Project Manager with technician schedules, publish daily assignments, review Purchase Orders (POs) and Repair Orders (ROs) for accuracy, and communicate priority changes to the team
• Parts & Materials Tracking: Confirm parts availability for all work scheduled, coordinate with the Parts Department, and proactively escalate shortages or delays to prevent service disruptions
• Work Readiness & Field Support: Verify logistics for mobile service work, including boat locations, marina slips, and key access
• Occasionally attend vessels with the Project Manager to capture measurements and photographs, or participate in sea trials
• Communication & Issue Tracking: Track technical issues identified through technician quality control checklists, document verbal instructions, and prepare consolidated issue summaries for the Project Manager
• Delivery & Completion Coordination: Review weekly delivery schedules, verify labour lines on repair orders, identify incomplete work items, and ensure all tasks are finished before customer delivery
• Administrative Agility: Maintain organized records, manage follow-up reminders, print POs for supervisors, and adapt quickly to changing operational priorities or workload demands
• Health, Safety, and Environment (HSE): Participate in identifying hazards, reporting risks, implementing safety procedures, and ensuring the absolute safety of staff and client vessels

THE EXPERIENCE, SKILLS, AND COMPETENCIES YOU BRING:

You are a detail-oriented multitasker who thrives in a fast-paced environment. You anticipate problems before they happen and keep cross-functional teams aligned

• Experience in marine, service, or technical operations environments; Experience supporting project managers or field service teams is highly valued
• A technical diploma in the Marine Mechanical Technician or related field is preferred
• A diploma or certificate in Project Coordination or Operations Management is an asset
• The ability to manage multiple active projects, track follow-ups consistently, and coordinate schedules and parts without dropping the ball
• Strong computer skills are essential. You are highly proficient with Microsoft Office, email (Outlook), scheduling tools, and tracking workflow data accurately
• Problem-Solving & Accountability: You take ownership of tasks, flag risks early, and provide clear information to support decision-making
• Communication & Respect: You demonstrate a professional, respectful, and calm communication style, fostering strong collaboration with technicians, the Project Manager, Parts Manager, and Service Advisors
• Bonus Skills: Basic technical knowledge of marine systems and/or the ability to safely drive and operate boats is considered a strong asset

WHAT IGNITION MARINE OFFERS:

• Career Impact: Play a pivotal leadership role in a rapidly expanding new location.
• The opportunity to work with a respected and established brand in the marine industry.
• A comprehensive benefits package with 100% company-paid health benefits.
• Holiday shutdown time-off in addition to vacation days.
• A fast-growing, "work hard, play hard" team that values loyalty, harmony, and high performance.
• Industry Exposure: Gain hands-on experience with top-tier brands like MAN, Mercury, Volvo, and Garmin in an ISO 9001:2015 accredited facility.
  

Commitment to an Equitable and Inclusive Workplace

We are committed to creating a diverse, equitable, and inclusive work environment. We encourage applications from people with relevant technical skills and who come from equity-deserving communities that have been structurally marginalized based on race, religion, nationality, social or ethnic origin, sex, age, disability, sexual orientation, gender identity, and/or expression. 

Accessibility

We strive to ensure that our online application system and recruitment process are accessible to individuals with different abilities, and we have various accommodations available if you need them. If at any point during the application and/or recruitment process you require an accommodation, please do not hesitate to reach out to us at info@pivothrservices.ca