Marine Service and Parts Manager
Pacific OutboardsNOW HIRING: Marine Service & Parts Manager Pacific Outboards LLC | Huntington Beach, CA Salary: $70,000–$80,000 per year, depending on experience About the Position Pacific Outboards is seeking an experienced, highly organized, detail-oriented Marine Service & Parts Manager to help oversee the day-to-day coordination of our outboard service department. We are looking for someone with strong knowledge of Mercury and Yamaha outboard motors and parts, solid mechanical aptitude, and the ability to keep a busy marine service operation organized and running efficiently. The ideal candidate is proactive, dependable, and takes ownership of their responsibilities. They recognize what needs to be done, anticipate problems, follow through without constant reminders, and genuinely enjoy helping a team succeed. We need someone who doesn’t wait to be told what to do. We need a problem solver who takes initiative, pays attention to the details, and follows every task through to completion. Key Responsibilities Service Coordination Coordinate daily service schedules, technician assignments, boat drop-offs, pickups, haul-outs, and customer appointments. Keep the service calendar accurate, organized, and up to date. Track repair orders from check-in through completion, ensuring no jobs or customer requests fall through the cracks. Coordinate with technicians to understand job status, outstanding work, parts needs, and estimated completion times. Follow up on pending estimates, customer approvals, parts delays, and unfinished tasks. Proactively identify scheduling conflicts and service issues and communicate solutions to management. Parts Identification & Ordering Identify, research, source, and order the correct parts for Mercury and Yamaha outboard motors. Use engine model and serial numbers, electronic parts catalogs, exploded diagrams, and technical references to verify part numbers and compatibility. Track parts orders, backorders, shipping, and expected delivery dates. Confirm parts availability before jobs are scheduled or work is promised to customers. Coordinate with suppliers and manufacturers to resolve incorrect orders, delays, and parts-related issues. Maintain accurate parts records and communicate updates to technicians so work can proceed efficiently. Mechanical Knowledge & Technical Support Demonstrate strong mechanical aptitude and a working understanding of outboard motor systems and components. Understand common outboard service and repair procedures and follow technical discussions with technicians. Help connect reported mechanical issues with the appropriate parts research and service coordination. Communicate clearly with technicians, suppliers, and customers about parts, service needs, and job status. This is not a full-time mechanic position, but a practical understanding of outboard motors and the ability to work confidently in a marine service environment are essential. Customer Service & Administration Communicate professionally with customers regarding appointments, estimates, service updates, parts availability, and pickups. Maintain organized repair orders, estimates, invoices, service records, and customer documentation. Assist with invoice follow-ups and outstanding repair orders. Ensure management has accurate updates on open jobs, unresolved issues, and completed work. Required Qualifications Previous experience in a marine service department, boat dealership, marine parts department, or comparable marine industry role. Strong working knowledge of Mercury and Yamaha outboard motors and parts. Proven ability to identify and verify parts using engine serial numbers and electronic parts catalogs. Strong mechanical aptitude and understanding of outboard motor systems. Exceptional organizational skills and attention to detail. Excellent follow-through and the ability to manage multiple priorities. Strong problem-solving skills and the ability to work independently. Clear, professional communication with …