Marine Claim Consultant
The HartfordJob Details Location: San Antonio, TX Category: Claim Employment Type: Full time, Remote Job Ref: R2627578-199 Consultant Claims - CH08CE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. Marine Cargo & Logistics Claims Consultant Position Summary: We are seeking a motivated and solutions-oriented professional to join our Claims team as a Marine Cargo & Logistics Claims Consultant. This role will primarily focus on transportation and logistics-related claims (including Motor Truck Cargo, Shippers Interest, Contingent Cargo, Cargo Legal Liability, Warehouse Legal Liability, Freight Forwarder Liability, and other supply chain exposures). The successful candidate will proactively investigate, evaluate, negotiate, and resolve complex, high-exposure claims involving domestic and international transportation, warehousing, distribution, and logistics operations. This position requires strong technical expertise, ability to make sound coverage decisions, and the ability to collaborate effectively with clients, brokers, underwriters, legal counsel, and logistics service providers. Key Responsibilities: Analyze coverage, investigate losses, and adjust claims in accordance with company guidelines, policy language, and applicable laws. Manage a portfolio of logistics and marine cargo claims from first notice of loss through resolution and recovery. Conduct thorough investigations into cargo losses, theft, shortages, transit damage, warehousing incidents, transportation accidents, and supply chain disruptions. Evaluate liability, causation, damages, and coverage issues while establishing and maintaining appropriate claim reserves. Coordinate and communicate effectively with insureds, brokers, underwriters, surveyors, attorneys, and other stakeholders. Manage complex and high-severity claims involving litigation, contractual liability issues, or multimodal transportation exposures. Review transportation contracts, warehouse receipts, bills of lading, logistics agreements, and applicable statutes to determine liability and recovery opportunities. Retain and manage independent adjusters, surveyors, forensic experts, legal counsel, and other vendors to ensure timely and cost-effective claim resolution. Maintain accurate claim documentation Maintain active claim diaries Ensure all claims are handled within delegated authority levels and in accordance with company procedures and best practices. Analyze claim trends and emerging transportation risks and provide recommendations to improve underwriting, risk management, and loss prevention strategies. Support business development efforts through strong service delivery and relationship management with brokers, clients, and underwriting partners. Required Skills & Qualifications: Technical Expertise: Comprehensive understanding of the claims process from first notice through settlement, recovery, and closure. Strong technical knowledge of marine cargo and logistics insurance products, including Motor Truck Cargo, Shippers Interest, Contingent Cargo, Cargo Legal Liability, Warehouse Legal Liability, and Freight Forwarder Liability. Knowledge of domestic and international transportation practices, supply chain operations, warehousing, and cargo handling. Understanding of transportation and logistics contracts, bills of lading, warehouse receipts, carrier liability, and recovery rights. Proven ability to analyze complex coverage issues and determine liability and exposure. Strong ability to draft clear and concise emails and coverage letters. Strong litigation management experience, including coordination with defense counsel, participation in mediations, and oversight of litigation strategy. Experience: 3-5+ years of experience handling logistics, transportation an…