Manger, Lot Operations, Manheim - Ocoee, FL

The Lot Operations Manager is responsible for leading and optimizing all daily lot operations to ensure a safe, organized, and efficient auction environment. This role oversees labor planning, vehicle logistics, inventory flow, transportation services, and sale-day execution while driving operational excellence and delivering a superior customer experience. The manager leads and develops a team of lot operations professionals, partners with cross-functional departments, and ensures vehicles move seamlessly through the auction process from arrival to sale. Key Responsibilities : Operational Leadership Direct all day-to-day lot operations, ensuring the efficient movement, staging, and management of vehicles before, during, and after auction events. Develop and execute operational plans that support business objectives, improve productivity, and enhance service delivery. Analyze operational performance, identify opportunities for improvement, and implement process enhancements that increase efficiency and reduce costs. Monitor departmental performance through key metrics and performance indicators, developing strategies to drive continuous improvement. Vehicle Logistics & Auction Execution Coordinate closely with Reconditioning, Vehicle Entry, Commercial, and other operational teams to prepare vehicles for sale. Oversee vehicle tracking, placement, transport, and inventory management to ensure accurate and timely processing. Manage all aspects of sale-day lot flow, ensuring vehicles are properly staged and efficiently presented through auction lanes. Partner with Lot Coordinators to ensure vehicles are accurately located, numbered, delivered, and positioned throughout the facility. Team Leadership & Development Lead, coach, and develop lot operations team members, including Lot Supervisors, Team leaders, Drivers, Lane Leaders, Lane Captains, Crew Leaders, and administrative staff. Recruit, onboard, train, and mentor employees to build a high-performing and customer-focused team. Conduct performance evaluations, provide ongoing feedback, and address performance concerns through coaching and corrective action when necessary. Foster a culture of safety, accountability, teamwork, professionalism, and continuous learning. Customer Experience Build and maintain strong customer relationships by delivering responsive, high-quality service. Ensure timely resolution of customer inquiries and operational concerns. Coordinate transportation support services for customers as needed to enhance their auction experience. Asset & Facility Management Ensure company assets and equipment are properly maintained, utilized, and accounted for, including radios, scanners, service vehicles, fuel equipment, lot vans, golf carts, wreckers, and lift trucks. Maintain staging areas, inventory zones, and sale lanes to support safe and efficient operations. Monitor lot conditions and vehicle damage concerns, collaborating with leadership to proactively resolve operational issues. Safety & Compliance Champion a culture of safety by modeling safe work practices and ensuring compliance with all company safety policies and procedures. Partner with Safety leadership to support safety initiatives and promote a proactive approach to risk management. Enforce company policies, operational standards, and employee conduct expectations while maintaining a respectful and inclusive work environment. Cross-Functional Partnership Collaborate with Finance, Human Resources, Safety, Security, Sales, Reconditioning, and Market support teams to drive operational consistency and business success. Ensure operational processes align with company goals, customer expectations, and service commitments. Maintain quality, cost, and delivery standards across all lot operations activities. Additional Responsibilities Perform other duties and special projects as assigned. Work in an environment with occasional exposure to varying weather conditions, vehicle fumes, and moderate noise levels. W…

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